Intown Suites Extended Stay El Paso Tx

Very good place for the money, I extended my stay for 2 more weeks

Nice clean piece and quiet

The price and location The staff at the front desk were rude and the room smelled like car piss

Y

Thank you 😊 for everything

Limited availability of office staff and not able to reach anyone during hours they’re supposed to be in office by phone. No hot water for two days. Bathroom sink clogged from day one. Bed was very hard. Stayed for a week (found somewhere else to stay a couple nights even though I paid) and garbage was never emptied. Walked in my room a few times and smelled strongly of marijuana. Small note on a room a few doors down from mine to “please knock for Speed or “X”” was taped on the door.

It was a place to stay at best. It was difficult if not impossible to reach staff sometimes. Bugs in the room. But they did have housekeeping once a week. I will not be returning.

Plenty of parking The people who lived there

No hot water, room was dully charged did not have a refrigerator

Rooms are trash nothing like the pictures they put up. AC didn't work very unclean

Rooms bedding had a really and smell to it so I washed them in their laundry room. Staff was rude the lady in check desk was being rude to other customers. The cleaning staff had excellent attitude only cleaned my room one time my whole stay. Air conditioning did work. Kitchen had a few dead roaches that would come out from time to time.

When they show a room was terrible was dirty and smell bad the shower has mold Nothing

I reserved a room ahead of time and got to the property to be told there was no rooms available. There was 9 other people there in the same situation!

Everything

BEWARE THIS IS NOT A HOTEL. They are only open from 8 am to 6 pm. I made my reservation through Expedia and arrived after 7 pm. They told me I didn't have a reservation and that they didn't have a room for me. They said they don't guarantee any reservations through any hotel booking app, only through their website. They told me they would call me the next day if they had a room available. More than 5 days have passed and no one has called me. Please mention this so people don't trust them. If you make a reservation through the app, it doesn't mean you have a room reserved. This company, which calls itself a hotel but isn't, shouldn't be listed on any hotel booking app in the United States since it doesn't guarantee a room to the customer.

Yes

Their website isnt honest about being pet friendly

Good service

Front desk. Young girl on her personal phone calls and rude

I could not stay there since I purchased this thru a virtual card thru Expedia that they would not honor.