Santa Claran Hotel Casino

Stayed one night, in town for personal business. Room was nice, bed a little hard. Air conditioning quiet, same for hallways. No noise problems from adjoining rooms either. Dining choices are all in casino, food was good, but there was a lot of noise from the action on casino floor. Would have preferred one restaurant located somewhere else on property. Overall perceptions were good, have been back to this property several times and would do so again.

Deli staff rude and can use customer relation training. Notified manager who said he would talk to employee. Room was clean. Take your own food and drinks. The snack bar/ deli is expensive and out of everything.

It was a nice stay. Room was clean and neat. I was only there for a short overnight stay for work.

The decor and Santa Clara art was amazing. Check in was good. I realize and understand about Covid restrictions. But not having coffee available in the morning is not really acceptable. I was told I could get coffee in the casino but it wasn’t open even by 8 am. Also the walls are paper thin at least in my room. I could clearly hear everything that was said. For temperature controls I was not able to change the settings so it was uncomfortable. There was no room service even if there was a “Five Star@ restaurant in the casino. Staff could use some training on ways to phrase responses so it sounds like better customer service. I am a tribal member from Oklahoma.This is the first tribally owned hotel that I have not had a good experience. For these reasons, it’s unlikely I’ll stay again.

Everything is great!

The room was clean and nice the only complaint I would say I had is I like for my room to be o the cooler side, I turned the cooling on but I couldn't get my room below 72 degrees so I had to sleep with the window open to help.

Very clean

Unsafe

Upon check into the rooms (2) both rooms were not cleaned. Took half hour to get new rooms. Clerks were helpful.

CHeck in desk staff unknowledgable

.

It was a great hotel

Good nice clean room.

Friendly, clean, beautiful decor

The bed was lumpy, and creaked when I turned over. The phone didn’t work. No restaurant on the property only snack bar and sports bar. I will not stay at this property again.

Could smell smoke from the casino in the hotel lobby, hallways felt like they were not vacuumed carpets had stains on them, room felt like nothing was sanitized the couch had dust an animal hair on the corners, the shower still had water marks on the glass and hair in the sink! Felt like i was staying at a overpriced motel 6

Overall the hotel is wonderful. However I paid for the room before going and they charged me again. I still have not been reimbursed. I was advised Brittany V. would take care of the situation and correct it. It still has not been resolved.

Check In was difficult, expedia did something incorrect with the credit card number, and they couldnt get me checked in. They tried to call but couldnt get through. They finally just checked me in manually some how, but asked when I check out to talk to ma aver so i wont get double billed.

It was clean

I like staying here when I have to travel overnight for work. The walls are a little thin (or my floor was really loud) but otherwise no complaints.