DoubleTree by Hilton Dallas - Farmers Branch

Unfortunately, my experience was affected when the toilet in my room became clogged. Instead of sending someone from maintenance or housekeeping to resolve the issue, I came back from lunch, and a plunger was outside my room door pretty much I was asked to take care of it myself. (Now I'm a certified plumber Lol) As a paying guest, I expected hotel staff to address a maintenance issue rather than having to fix it on my own. Aside from that experience, my stay was decent, but I hope the hotel improves how it handles maintenance concerns in the future. Better customer service in situations like this would make a significant difference.

It was just ok, a little run down but not dirty. Food was fair at best but the staff was nice and helpful. I was very surprised that they charged $10.00 a night just to park my car in the parking lot, absolutely ridiculous and unnecessary just an added fee!

Staff was great and enjoyed the cookies although I wasn’t asked if I had a nut allergy. Room was nice but air was acting a little wonky. Overall experience was great!!

Clean very specious room, lobby is great, quite neighborhood, well maintained great to stay for a few days. Gym need improvement.

Awesome beds and great rooms, the breakfast is super expensive and the dinner time is a very long wait not enough help

They need better pillows and have coffee offered 24 hr downstairs and breakfast should be included

they ended up charging me for overnight parking dailey and for food at the bar when i never ate there

The beds and pillows are absolutely awesome but if you use restaurant at night you might be waiting for a while,I went when it was busy and I waited 3hours

Everything was clean and staff was very friendly and helpful. We would definitely stay here again!

Staff was helpful and kind but the bathroom had peeling wallpaper and the pillow smelled a little odd.

Excellent place

Only problem I had was I asked for a balcony but didn't get it.

It’s ok

Everything was wonderful. Friendly staff, bar and restaurant, down to the convenience station.

The staff were awesome, beds were comfortable and the food and drinks were good.

Absolute beautiful rooms

Property was not what I expected. I would not willingly come back.

The front desk staff were amazing. Nice and friendly and understanding. While housekeeping was not the best, I enjoyed myself.

The customer service was horrible.

Bar Pool looked uninviting. No flowers.