Radisson Blu Hotel, Florence

The hotel is extremely far away from anything in the city, make sure to check the location. If you need to walk, avoid this hotel as walking requires 15 minutes to walk on the street next to the cars, there’s no sidewalk so it’s dangerous. Taxi is extremely expensive if you need to commute multiple times a day. The hotel has a shuttle bus but the time-table is poor, only a few times a day, only up until 9pm. After arriving at the hotel and realising all of this, we kindly asked at the reception to initiate a free cancellation, although the staff was only okay, they were not helpful at all. They told us it’s not up to them and that it’s up to the hotel manager, who was conveniently “not available”. As a genius level 3, I’m completely disappointed in the hotels service, as well as in booking.com’s system, because even as a very loyal customer, a small exception like this couldn’t be made.

Very friendly staff and clean rooms! Also the breakfast is tasty

Excellent

Very comfortable and professional customer service N:A

Kind staff, confortable and clean room, great money value. It was pretty liud at times, due to children running up and down the hallways. Having dinner at the restaurant took ages, as the staff was stretched thin.

Location

Everything was great!

On our first night the electricity went off 5!! Times. There was no ac and emergency lights coming on and off. In the middle of the night the electrify went off again. There was no ac and no light until 07:30. The hotel management said they’ll refund that night. I’ll wait and see.

Friendly staff, awesome gaming room, and so much fun! The gym and pool are excellent too. ?

Spacious rooms The menu of the bar is very limited and not so good. There is nothing nearby the hotel.

Took me like 30 minutes to find out what is available on the menu. Finally they compensated to me with deducting the restaurant bill from 170E to 120E deduction including tips I have given for good service I have received, I asked them to not remove tip from the waiters but reception told me is not possible to give tips even do on the restaurant bill I have signed clearly stated tip amount. Sauna never had water in it and nothing I could pour water into. So I had to improvise. No proper hospitality received in general. Even do few members of staff was pleasant it didn’t feel like they really cared and understood how annoying it was to receive dirty room, and not cleaning it after many requests.

Perfect location to explore Florence and Tuscany Great pool area

The rooms were spacious and a great size. It also had a really cool pool, and the free parking was a big plus. The breakfast was quite poor, and housekeeping didn't clean our room for two days. There was also an issue with their reservation system. Additionally, the parking lot only had three EV chargers; one was broken, and the other two were always occupied.

It was in a nice quiet area. The room cleanliness and maintenance left a lot to be desired. The shower floor was incredibly slippery, creating a safety hazard, and the bathroom amenities provided were of very poor quality. To make matters worse, a fire alarm went off around 6:15 a.m. Because there was absolutely no communication or direction from the staff, people just started walking back inside on their own while the alarm was still active. This complete lack of management and reassurance completely ruined our entire Saturday, especially since we had gotten back late from a concert the night before. Management didn't even offer a small gesture of apology like a late check-out. Furthermore, important information was poorly communicated; we only found out later that a shuttle into downtown was available. Breakfast was also highly disappointing, offering only a few low-quality options.

The room cleanliness could have been much better. The shower drain was blocked, so the water wouldn't drain while showering. I reported the problem twice, but no one came to fix it. At around 7:00 a.m., the fire alarm went off. We were woken up by the announcement over the loudspeaker and had to wait outside for about 30 minutes. Unfortunately, no member of staff came to reassure us or explain that the alarm had been triggered because someone had been smoking in their room. On the bright side, at least we know the fire alarm works! ?

The breakfast was excellent, with a wide variety of food to choose from The room cleanliness could have been much better. The shower drain was blocked, so the water wouldn't drain while showering. I reported the problem twice, but no one came to fix it. At around 7:00 a.m., the fire alarm went off. We were woken up by the announcement over the loudspeaker and had to wait outside for about 30 minutes. Unfortunately, no member of staff came to reassure us or explain that the alarm had been triggered because someone had been smoking in their room. On the bright side, at least we know the fire alarm works! ?

Nothing

Breakfast was good, bedding and room size was good. Staff are rude. Website says they have 24 hour airport shuttle and they don’t. Also said they’re close to the airport and they’re not. These are the reasons I booked this hotel. Also it’s a new hotel and they installed old fashioned bath tub showers with a high side, grab bar by the shower and, instead of where you get in and out, plus the grab bar was loose. No slip mat so consequently I slipped trying to get out. I think they spent all the money on high quality bedding but hardly any on safety.

The view from the hotel. T

The hotel surprised us very positively. The rooms were excellent, spacious, extremely clean, and equipped with everything we needed and more. The hotel itself was very well structured, with a wellness area, gym, game room, and great common spaces overall. The breakfast was also really, really good and far beyond what we expected. We booked it thinking it would be something more simple and basic, but the hotel turned out to be excellent in every aspect. The only thing to keep in mind is that the hotel is a bit far from the city center, so having a car is definitely helpful. That said, the hotel also offers a shuttle service to Florence, both going and returning, which honestly made everything very convenient for us. Considering everything the hotel offers, we thought it was absolutely worth it.