Residence Inn by Marriott Frederick

Hotel and staff are both amazing!

Exceptional

Breakfast in the morning wasn't great

Small bed.

Nice breakfast and friendly staff. Small bed.

Front desk staff was friendly and helpful. Loved the amenities and great location.

Exceptional

The parking lot was littered with trash. The noise in the parking lot was loud in the middle of the night. The shower in the room partially operated with half the water coming out of the spicket and half out the shower head.

This was such a great place with friendly staff. The rooms are clean and the hotel is near so much food and shopping places.

Room was great size. It was nice having a kitchen.

Great stay

Friendly staff We paid for a 2 bedroom. We walked into the room and had to immediately leave it. It smelled like either pee or cat litter. Lady at front desk gave us a studio room for the night because there were no 2 bedrooms available. Manager Kim was very apologetic. The next day gave us the presidential suite and extra membership points. Everything worked out.

We paid for a 2 bedroom. We walked into the room and had to immediately leave it. It smelled like either pee or cat litter. Lady at front desk gave us a studio room for the night because there were no 2 bedrooms available. Manager Kim was very apologetic. The next day gave us the presidential suite and extra membership points. Everything worked out.

Pet friendly

Yes

Exceptional

Superb

Nothing Both Booking.com and Residence Inn were both unsatisfactory, to resolving my need to modify my reservation for two whole days before my my initial stay date. I will not be using either services in any capacity going forward. Booking.com claims that modifications have to be done through the hotel. And the hotel says that they can't make any modifications without the permission of Booking.com. Meanwhile Booking.com makes it extremely hard to even reach anyone for customer service. Its a complete racket. Neither will get me as a customer again.

Exceptional

We had a room on the first floor behind the kitchen. Everything was okay with the room until morning and other rooms using facilities backed up not only in the shower while showering but the toilet was overflowing nonstop. Once realized, there was no way to exit the shower without stepping in the toilet overflow which by now had continued into the hallway carpet and closet area. While staff and eventually the manager listened to us as we ran our belongings to the car and explained the toilet bowl was pouring nonstop, nobody actually went to the room and it didn't seem to surprise them. They showed me a paper saying they refunded the room which I have not received credit for as of 2/27 and they promised a $50 check to be mailed to cover clothing lost in the incident which also is not received as of this date.