SpringHill Suites by Marriott Frederick

If you are a fan of Pepsi products ( the reason I became a Bonvoy member), forget it. They now use only Coke products. The breakfast was so-so. I have had better at other hotels of the same brand. On the good side, the staff was very friendly and helpful and the location was convenient to everything.

Breakfast was excellent and they offered us points for the issue with room selection and the TV.

Exceptional

Great facility convenient to the highway. Everyone was kind and helpful.

Definitely a really nice place. I would return.

Staff was great and property was clean Location for me

The property and the rooms were very clean. The staff was helpful and answered all questions. Only reason I would give 4/5 starts was because of the room set up. With the bathroom door being a large sliding barn door with a large window that was frosted slightly. The main issue was in the middle of the night or early morning, if someone takes a shower or goes to the restroom, the light from the bathroom fills the room and easily wakes people up.

The rooms were spacious, updated, and very clean! It’s not the end of the world, but some lactose free breakfast options such as yo and milk would have been preferred

Get to breakfast early

Power went out for about 3 maybe 4 hours HOT HOT HOT in rooms... Internet was not working the entire stay.... So, that meant NO TV as well... No shower curtain No stopper for tub No blowdryer.... Like SERIOUSLY Marriott knew they were having outages with internet so why wouldn't Marriott disclose that information so that THEY COULD GIVING PAYING CUSTOMERS AN OPTION ON WHETHER THEY WANTED TO BOOK OR NOT.....???? HAD INFO BEEN GIVING TO ME PRIOR BEFORE BOOKING CAUSE MARRIOTT ALREADY KNEW THEY WERE HAVING THESE OUTAGES I COULD HAVE BOOK ANOTHER STAY SOMEWHERE ELSE... ALL THOSE THINGS MENTIONED ABOVE WAS JUST TOO MUCH UGH.... OH AND LET'S NOT FORGET POOL WAS CLOSE ONE DAY TOO

The breakfast was not enjoyed as there was power outage. I could not take a shower since the power was out Communicate to client on the challenges

Upon arrival the computers were down. I waited for the front desk to figure out my already paid for room. As computers were down I advised on my preferred room type(Mountain View, away from elevators and vending. The first room I was given smelled as if a vacuum cleaner bag exploded. After waiting for another room I was given exactly what I said I didn’t want while being told “we’ll see what we can do..” mind you 15 cars at best in the parking lot. After finally getting myself and 2 yr old daughter in a room I took her to the indoor pool which was so cold she started to cry. Needless to say we finally laid down to bed where the sheets smelled like mildew. Upon waking up the power was cut off for 2 hours. I’ve now called 5 times leaving a message for the manager with Derek and have yet to receive a call back. The hold message is service driven lol. I would like my money returned asap as this was no act of god but a failure to provide service on many levels. Oh and I’ve stayed here about 10 times and never had issues like this…

Great room. Perfect location.

The room was very nice.

Superb

Staff was friendly and helpful; breakfast could have run a little later.

Property nice however I wasn't told about the rooftop upon check-in. Very disappointed to learn after Checkout only by over hearing.

Staff was very friendly and helpful. Very close to Sheetz and traveling routes. Didn't really hear traffic, which is a plus! Wi-fi is just about non-existent At least there were some good movies to watch during the time of my stay. Oh, and one of my wash clothes looked gross. The typical hotel room smell.. stale with a hint of sour feet

Staff was very friendly and helpful. Very close to Sheetz and traveling routes. Didn't really hear traffic, which is a plus! Wi-fi is just about non-existent ? At least there were some good movies to watch during the time of my stay. Oh, and one of my wash clothes looked gross. The typical hotel room smell.. stale with a hint of sour feet ?

Superb