Welcomhotel By ITC Hotel Denzong Regency

One of the best resort in the area. Value for money

The location is excellent — close to MG Marg but set back from the noise. The Club Room balconies offer genuinely spectacular Kanchenjunga views when the weather cooperates; we caught clear views in the mornings and evenings for at least three days, which we're told is uncommon in late May. The rooms are spacious and well soundproofed, and the bathrooms are excellent — great water pressure and well-maintained. The TV is modern, and logging into streaming services is straightforward — a genuine plus for a multi-night stay. The Mayal restaurant and room service both delivered consistently good food across multiple meals, and staff across the hotel — front desk, restaurant and housekeeping — were warm and helpful throughout. The breakfast spread was generous, with a good variety and live counters for dosas and eggs. Notably, no staff member angled for tips or sought to have their names mentioned in reviews — a refreshing and welcome contrast to what has become common and despicable practices elsewhere. We had specifically requested and been confirmed adjoining rooms, but on arrival were allocated rooms that were not adjoining — a significant inconvenience for a family travelling with children. We had to wait two days for them to provide adjoining rooms. Note that adjoining rooms here do not have connecting doors. The lighting in the rooms is over-engineered — too many lights, too many double switches, and a layout that is far from intuitive; a simpler, more thoughtfully designed system is needed. Storage is limited to a cupboard and adjacent shelves, and an additional chest of drawers would make a meaningful difference for longer stays. The double bed consists of two separate mattresses with a noticeable divide — not ideal for couples — and only one large shared comforter is provided, when individual duvets should be an option. Breakfast service lacks a host, so guests seat themselves randomly, which affects the experience. The Wi-Fi is an open network, creating a genuine privacy problem — whatever you stream is visible as an active app on other guests' phones and can be interrupted by them. There is no covered walkway between the accommodation block and the restaurant, so you will get wet in Gangtok's daily rain. We understand the property is moving to ITC management; the new management would do well to address these gaps — the structural strengths are genuinely hard to replicate, and this could easily be an outstanding property.

Wonderful location, extremity friendly , attentive and polite staff. Room are spacious and clean. Gym needs a face-lift. The machine don't work properly and are borderline health hazard and accident waiting to happen. Also need round the clock attendant. Most of the time gym was totally abandoned and saw random kids playing ..

Nothing specific

the room was nice and spacious spa was closed for renovation

Everything was good

The hotel's location was excellent, and my stay was very comfortable. The room was neat and clean. From the reception to the dining area, the staff, including housekeeping, were well-trained, polite, and had a positive attitude. The quality of the food was good, with a great variety available. I am sure that if I or my family and friends visit again, I will recommend this hotel to them.

Exceptional

Location and the view from the balcony food all home made and was fantastic Could be more clean and the room I got the water was not even change for long time so it was smelly after complain they give me good one

Hospitality, rooms, and food Pillows

Superb

Exceptional

Excellent prompt service, good location, central heating and air conditioning, well maintained property, great views

Exceptional

Exceptional

Very good

Bad

We probably liked everything about this place, the location, the views, the management & staff, the buffet breakfast, the outdoor seating at restaurant, the spacious room & its balcony, everything was clean, spick & span. The hotel premises itself are quite tastefully done. Zero complaints

Exceptional

Superb