Sanggraloka Ubud

It was a complete disappointment. The hotel had excellent reviews, and the photos looked great. Visually, everything matched the pictures, but the room was unbearably cold. The tiles in the shower were freezing, and the thin slippers provided offered no protection. We asked the staff either to fix the heating or move us to another room, but the second room was even colder. We were promised an extra blanket, but it never arrived, even after 24 hours. As soon as we checked in, we turned off the air conditioning, hoping the room would eventually warm up, but it never did. Breakfast was delicious with a wide variety of choices, but dinner was disappointing. We specifically asked for the seafood pasta to be prepared without any spice, yet it was so spicy that it was impossible to eat. We were also charged for two bottles of still water instead of one, and the mistake was only corrected after we pointed it out at check-out. Housekeeping was disappointing as well. A key we had left in the room disappeared, there were puddles of water on the bathroom floor, the towels were not replaced but simply folded, and even the bath mat was returned dirtier than before. The shower gel was so diluted that it barely lathered. We decided to warm up in the sauna, but it was almost as cold as outside. We were told it had been switched on and would be ready in 20 minutes. We waited for 40 minutes, only to find out that they had forgotten to turn it on at all. After two nights, we decided to check out, even though we had already paid for a third night. We simply didn’t want to continue staying under these conditions while paying €200 per night. At first, the hotel refused to issue a refund, but after speaking with several managers, it was finally processed. I can’t say the staff were rude—they were polite throughout our stay. The problem was the quality of the service, which was very poor and nowhere near the standard of a five-star hotel.

Breakfast was one of the best selections I have ever had, cound not fault this resort. Could not fault

The cleanliness of the villas and the extremely welcoming staff

Brand new, amazing location and awesome pools. Pools are not heated. Gym is basic. Limited options for lunch/dinner. Staff is still in the learning phase, although they are really polite.

Location and ambience

We had a wonderful stay at this hotel. Everything was clean, comfortable, and well organized, but what truly made our experience special was Ari. She is an exceptional staff member — incredibly kind, caring, and always smiling. Ari went above and beyond to make us feel welcome and taken care of, especially as a family. Her warmth and attention made us feel at home. Thank you, Ari, for making our stay unforgettable. We truly hope to come back.