Paco Business Hotel Luogang Branch

Too much skoming smell

I experienced some issues with the payment process. The initial payment was made through Booking.com, but the property did not receive the funds. As a result, I had to ask a friend in China to make a deposit and guarantee the booking. I paid the hotel upon check-in and later received a refund from Booking.com. I would suggest offering a direct payment option to avoid last-minute cancellations or payment-related issues.

Good service Nothing

Unfortunately, our experience at this hotel was far from pleasant. One of the biggest issues was the constant noise—doors slamming, loud conversations, and even yelling late into the night, making it very difficult to get proper rest. Housekeeping was also very disappointing. During our stay, the room was not properly cleaned. The only things done were emptying the trash and changing the towels. The shower and toilet area were never cleaned, which is unacceptable. Additionally, the condition of the room itself needs serious attention. The carpet was heavily stained, and the curtains were old and torn, giving the room a worn and neglected feel. Overall, this stay did not meet basic expectations for cleanliness or comfort. I would not recommend this hotel unless significant improvements are made.

Breakfast was very limited choice.

I like too much all staff behavior. Every point support us very well.

The staff were very welcoming and helpful—especially Ms. Shiyan, who is a senior school student working there for experience. She was really kind and supportive. I was very happy with the stay and would definitely give them a 10/10 rating.

As a indian we need water in toilet and we manage with bathroom water but Toilet and bathroom in our room was seperate. Also washbasin was near the bed so water remains on floor outside the bathroom and toilet that was risky during walking in that area.

Nothing I stayed at this hotel for two nights, and unfortunately, the experience was very disappointing. The balcony door couldn’t be closed properly the entire time, and although I asked to change the room, nothing was done. The air conditioning was extremely poor—it kept blowing hot air, and even though they claimed to fix it every day, it never improved. On the last night, they told me to just sleep without a blanket. The hallways were also hot with no air conditioning, and the entire place was full of mosquitoes, which made the stay very uncomfortable. The cleanliness was not up to standard at all. Housekeeping didn’t seem to be doing their job properly, and the breakfast was extremely limited and of poor quality. The lobby was also hot and uninviting. For the price I paid, this hotel was definitely not worth it. It’s located far from everything, making it very inconvenient. Inside the room, I could hear the sound of water drainage very clearly, and the bathroom and shower were open to the room with no proper separation, which made it feel very awkward. What frustrated me the most was that they charged my card a full week before arrival, even though the booking clearly stated that payment would be made at the property and that the reservation was guaranteed. They even told me that if I didn’t allow the payment, they couldn’t guarantee my booking, which completely goes against the terms listed on Booking.com. Overall, I would not recommend this hotel and will definitely not be coming back.

Very bad hotel Unfortunately, my stay at this hotel was very disappointing: • The balcony couldn’t be closed properly, which made me spend two nights in an unsafe environment with allot of mosquito bite . • Air conditioning is very hot They changed my room, but the air conditioner didn’t work properly. Every day they said it was fixed, and eventually, they told me to sleep without a blanket! • The hallways were hot and not air-conditioned. • The hotel was full of mosquitoes. • Housekeeping is not the best . • Breakfast was extremely poor and very limited. • The lobby wasn’t air-conditioned and have mosquito . • The price was way too high for the level of service and location. • The location is very far from everything. • You can clearly hear the sound of sewage water inside the room. • The bathroom and shower are open to the room, offering no privacy. • They charged my card a week before arrival even though my reservation was marked as guaranteed without prepayment on Booking.com. They threatened to cancel if the amount wasn’t withdrawn, which contradicts the stated booking terms.

I had a wonderful stay at this hotel. The location was perfect—everything I needed was just a short walk away. The room was clean, tidy, and very comfortable, making it easy to relax after a long day. The staff were exceptionally polite and helpful, always ready to assist with anything I needed. Breakfast was absolutely delicious, with a great variety to choose from. I highly recommend this hotel and would definitely stay here again!

This is a very nice Hotel, there is nothing to complain about, we stayed for 13 days and had breakfast every morning we enjoyed every moment. The Hotel staff including the cleaners were always helpful and friendly! Just across the road is Wanda plaza where we ate every night mostly behind the plaza where more of the locals eat, we had so much fun. Once again this is a great Hotel and they will be seeing us again! Outside the dining area it needs some attention removing the weeds and so forth but the food was great and had a different selection every morning.

I like the staff they were very helpful if you needed an assistant

The staff are very friendly and helpful they are the most positive point especially sunny who was taking care of the group during canton fair and a nice person I don't know his name I think he is a manager not in front desk The room carpets need to be more clean and the breakfast menu need to be modified

Room is clean and well stocked in toiletries and towels are very clean bed is soft and comfortable Specially the Aircon is good in summer Breakfast is good but if u can add more vegetarian dishes Shuttle service to Canton exhibition is good None

Facilities and food Some staff could not communicate and dolve issues

Very good

I felt comfortable as if it were my house. Staff extremely helpful and exceeded expectations. Very friendly.

Exceptional

Good