Comfort Inn & Suites Crystal Inn Sportsplex

Exceptional

That there was breakfast and the room was clean That the pool was closed and that no staff new it was being pressure washed and painted.

Exceptional

Very good

Poor

Exceptional

Prepare to clean your room. Our rrom was not swept nor was it mopped. There was actual urine and feces on The toilet seat. The beds were made (top comforter was stained or dirty) and had fresh towels. Don't be fooled by pictures, pool was janky elevator was sketchy. Staff was not very helpful. Terrible experience after driving 9 hours in...

The

Bed was not comfortable people above us were still letting there kids run at 1:30am. Was not worth 50. A night alone 152.00 each for 2 rooms! Very nasty place just hoping we did not bring nay roaches home in our stuff!

The stay was pretty decent. I don’t have any complaints.

The staff were kind. The rooms were not clean for example: finger prints on the mirrors, wet/ greasy wipes on walls by headboard, peanuts on floor, shade damaged on top left corner, and stains on sofa. The room key card was not working properly, however the front desk man helped me out twice. The indoor “heated” pool was not heated and ice cold. Parking was good, hotel was in a good location and staff were kind. Overall stay was below okay. This property needs some maintenance and better cleaning.

Bad

Nothing Everything

Terrible and scary, door locks are horrible, dirty , smells and no maintenance at all

Exceptional

Stairs need to be clean. The inside pool needs to be renovated. The room floors are unleveled.

Exceptional

My room… I stayed in a King Size suite with the jacuzzi tub, ROOM 302. At first glance, everything looked fine. Upon closer inspection as we were unpacking, things were not looking so great. The door into the room gets stuck and is super loud. The chain lock on the inside of the door looked like it had been bent upwards (still worked but was not very reassuring that if something happened, it would hold). On the far back wall in the “living room” area with the couch, the lamp was plugged into an electrical socket that was sticking half-way out of the wall. The TV in that area also did NOT work. It would turn on but no sound or picture would come through. Now to the Jaccuzz. The main reason I booked that specific suite. The nozzle moved 180 degrees and there was NO hot water. It got lukewarm at best, and then when the jets were turned on, it was dirty. I tried to use it the one time but was so disappointed, I didn’t use again. It was a waste of money. Now for the pool… the pool needs to be drained and seriously cleaned and repainted. I was reluctant to even let my kids swim because of all the stuff floating around in it, which I realized later was paint. I was very unhappy with my stay here and will not be returning to this hotel again if I am in Gulfport.

However, the beds were comfortable and we had a lot of space. It was worth what we paid.

Elavtor quit