Green Suites Hotel Ha Long

Good enough for one night, bed was comfy and shower was good. The breakfast was served cold… although it was items containing meat… either way a breakfast shouldn’t be cold. Facilities not open / available.

Good

Great location, amazing rooms and very friendly staff. Pool wasn't open. In fairness, it was on our booking but this shouldn't be advertised when booking. Also, don't believe there is a gym or roof bar. But as a room, lovely.

clean and excellent location

This was a lovely hotel to stay in! Room was a great size and very clean. Bed was really comfy. Ha long was pretty quiet when we arrived but the location was fine to walk into the busier areas for dinner. Breakfast was also good at this hotel

Excellent stay. Great price and service

Cleanliness and service Asking extra money and blaming for misplace of towel

Exceptional

Bed was comfortable Restaurant and bar was not open. I was told breakfast would be at 8am, however there wasn’t any breakfast when I went down at8am. I was refunded 50.000 dong (price of a coffee) due to there not being breakfast as it was part of my package. Hotel staff and guests entered my room a few hours after I checked in

Good

Location is very good. We had access to balcony overlooking the bay. Nothing

location is good.. no cleaning staff.. they don’t provide proper breakfast as they don’t have any many guests available.. one instance we asked fruit basket for kids and they only provide banana to us.. wherein they have whole plate of fruits for themselves.

Superb

clean and big room wife was good The location is not the best one - in the entire area was really difficult to find a good restaurant (or let’s say “to find a restaurant”). the breakfast is really poor - 1 egg and 2 slices of bread (and little bit of fruits), I asked to have an orange juice but they didn’t have juice. I had lot of difficult to communicate with the stuff - some of them can just have a REALLY BASIC conversation nothing more (like hello sir how are you). shower without hot water (I talked with the stuff about this problem but they didn’t understand me) and the Pool was dirty.

Exceptional

The room was lovely and very clean The lift says that on the top floor there is a bar, a gym and a pool. The only true statement here is the pool that never had any filters that were actually working so the water seemed dirty and stagnant. This is not so much a criticism of the hotel, but I do not recommend staying in Ha Long Bay City. Just do the cruise and do not stay in the city. There are no people, no tourists, no restaurants or shops!

Exceptional

The room was lovely, very very clean. The reception area was always spotless. The location has nothing around it. The hotel was too far away from any local business. There was nothing to do in the town. You have to be able to ride a scooter to go anywhere. The area was really really quiet with nowhere to get a nice meal.

Exceptional

We paid for 2N but only got to spend 24hrs here, as our bus from Ha Giang was late (arrived at 6.30am). Room was great, comfy and had most of what we needed. Had to ask for more towels, they didn't provide free bottled water (even homestays offer free small bottles), weren't helpful when our limousine bus (to take us to Ninh Binh arrived and they didn't even communicate to them that we were on our way down...long story short we got left behind and front of staff lady didn't want to help us by calling the driver, number provided to her).