Leonardo Hotel Hamburg Stillhorn

Good facilities, good breakfast, nice staff

We had dinner at the hotel restaurant — a buffet for €24 per person. The food was great, and the waiter was friendly and attentive. Highly recommend it. The room itself was spacious, and the bathroom was clean. There is a small fridge, a kettle, and complimentary coffee, tea and water — a nice touch. The hotel grounds are well-maintained with plenty of greenery, which gives it a pleasant feel. There is also a fitness centre and a relaxation room on site. A few things to be aware of: the hotel is located right next to a highway, so an evening stroll is not really an option. The rooms have no air conditioning — if your window faces the highway, expect both noise and heat. There is a fan, but in hot weather it does not help much. The bed is on the narrow side (around 140 cm), the pillows are quite firm, and the duvet is heavy. We ended up taking it out of the cover to sleep more comfortably. Overall, a decent stay with a very welcoming team. Just choose your room wisely and set the right expectations.

Spacious. Staffs are cordial Location is at the outskirts

Nothing

excellent location

Out door of the room is badly isolated, so that all noises from the corridor just like people talking near with your. If you walk through the corridor you can hear clearly all that happens in the rooms you walking near.

Unwelcoming, almost hostile reception when I arrived late at night. The person barely acknowledged my presence, then barked at me to wait (some more) while seemingly not doing anything else essential and ultimately attended me without ever looking me in the eye and only grunting a few words. They spoke perfect English, so that was not the issue. When I arrived to the room, I turned out to have received a single room while I had booked a double or twin room. I didn’t feel like going back to discuss with the angry receptionist in the empty lobby. But if you have to downgrade people (mistakes happen), at least let them know and refund the surplus paid. Generally uncomfortable and overpriced, by the way.

What I didn’t like: Leaving. That was the worst part.

Shower and double basin I saw a bug in the bathroom, the tiles in the bathroom were in bad shape. No watercooker, only a coffee machine. Hotel asked me 10 euro's for parking, even tho its priced at 7 euro's online and i paid 7 euro's last time. Asked the receptionist why the 3 euro's more. He said booking.com didn't relay the change yet, said in an unfriendly way... In-hotel restaurant dinner is bad and overpriced! The buffet tasted horrible, the pasta tasted extremely salty! The dessert option were horrid. My room was advertised with a sofa, got a smaller room. Staff was useless. Dont stay here.

Clean Location

The room is quite small without air condition.

Brekfast was good. The rest was realy shit The hotel was old and worn-down. A really crappy hotel room. Noisy. No air conditioning. Terrible beds and pillows, so overall a really bad stay. The worst accommodation I’ve had in probably ten years.

Furniture and carpet, to old

Good

Superb

Friendly staff. Breakfast excellent, exceeding expectations. Parking fee.

Good

Ideally located for getting public transport into hamburg. Great staff. Breakfast excellent. Room huge, bit hot and no air con in ours, with window open bit noisy as near motorway, other than that fab.

The hotel is outside the city, so it's quiet and surrounded by nature, easily accessible over highway. The rooms are big and they even left a little welcome plate with a piece of cake for our arrival. The parking lot is large and costs 8€ per day. The breakfast is very rich and you can choose from a wide variety of products. The bed was comfortable. There is also a coffee machine in the room and a nice bar in the lobby with a good selection of drinks/cocktails. As well as a small 24/7 opened little kiosk with a snacks etc. The only thing I didn't like is the fact that there is no bedside table on one side so I had my phone on the floor. The TV is a bit old so there was no way to connect the phone to it.

Pleasant