The Landing at Hampton Marina, Tapestry Collection by Hilton

GREAT service, as always WONDERFUL room!!!

I didn’t like that I had to pay to park.

Great location for our tour of Hampton University.

I was very disappointed. This hotel has great potential, but the property is not properly maintained. One out of three elevators was operating while we were there, and it was so slow that we took the staff elevator a few times. I was planning some time by the pool, but it was drained, and there was a fence blocking access. We were told that it was permanently closed due to an accident that happened some time ago. The restaurant was not open accept for breakfast, but I was very pleasantly surprised at how good the dinner was at the small bar. The housekeeping staff made the bed daily and replaced towels, but they took the bath mat the first day and never replaced it. The room was nice, but there was no microwave and the mattress sagged a bit. The shower was very nice with a hand-held option. I am glad that there was a safe in the room that I used daily for my jewelry because the gift bag with my husband's father's day gift was stolen from the room. Management needs to do a better job. All that being said, the staff was extremely friendly.

I have to start this review by saying that the staff was friendly and hospitable, but the actual hotel was not great. The shower handle came off the when taking my first shower. They did send someone to fix it but that only lasted one more shower. The elevators were all out of service and we were having to use the service elevator if we wanted to get to the lobby, stairs were only for emergencies. The one day that we thought to use the pool, we looked out the window to find that the pool was empty of water. So safe to say that our stay was far from great.

I really enjoyed my space. The property was very clean. The staff was very helpful. Only downsize was the pool was not open,

Hotel must have been very nice when it was new. But it really needs a major renovation. Elevators were mostly not running, mattresses were old and soft, furniture needs replacement. Staff were very helpful and friendly, it was the one saving grace.

Beautiful location, nice room! We had to use the service elevator the whole stay because the other elevators did not work. Someone was stuck inside the elevator at one point. There was no water in the pool, which we were really looking forward to. The shower was scolding hot. For the amount I paid ($570+), I was HIGHLY disappointed! The only good thing about my experience was the customer service I received from EVERYONE!

Great location. I stay here often. Only complaint is that it may be time for some elevator upgrades both in the hotel and the parking garage

Major issues with guest elevators. Was told that they do not work well when the temperature is hot?? Did not work the majority of the time. Aware of at least one couple that got stuck in the elevator for up to an hour and a half before being rescued by the fire department. I had to resort to using the staff elevator . Breakfast was definitely not worth an additional fee , eat elsewhere. Showers were definitely unique. Trying to adjust the hot / cold ratio was near impossible. The front desk staff was attentive when checking in, but maintenance definitely appears to be neglected. AC was not working very well in room, probably due to the fact that the filter that was installed 3 years ago. Probably needed replacement 2 years ago. Location of hotel was nice being close to the river

There was only one elevator that worked the entire time. Hot water takes 5 minutes to heat up. Hotel is run down.

Exceptional

Parking in their garage is not included. The room was clean but the shower is a little old.

-The air conditioner was so loud and made a big bang when it turned on during the night. -I found mold on our sheets. I told the front desk and they said they would get the housekeeper to change our linens. I asked the housekeeper later she didn't seem to know about it, She promptly changed it. -You cannot contact the front desk from the phone in the room. I tried a few times but just got a fast busy signal. When I spoke to the manager he said those buttons (front desk, room service, etc) don't work and we had to press "0". That is not stated on the phone and I would not have known to do that in an emergency. I mention this because it could cause a legal issue for someone. -The elevators were extremely slow. during the 3 days we stayed only one was working consistently. A second one worked a bit at the end of the stay. And the third was completely out of order. We were given 2 free breakfasts after I asked for them. We have stayed here before and not experienced anything like this on our prior stays. We paid for the convenience to be near the festival but I'm not sure it was worth the price.

The view, the quietness, location, friendly staff, clean , options on TV, walls were not thin, hot water, close proximity to ice and elevators. Staff honored my request to not be disturbed and having coffee and mini fridge was helpful. I would have liked a bathtub vs a shower, the shower hot to cold was confusing, toilet water pressure, no microwave which would have been helpful.

Exceptional

Room was very clean, excellent staff. Great ammenities.

Exceptional

Location Pool not available

Bathroom door came off the track, complained first night nothing done, next morning completely fell falling on one guest. AC did not blow cold air, refrigerator did not cool, pool was not open, elevators only worked part time. Had to take stairs and use emergency exit at one point creating alarms to sound. Compensated with complimentary breakfast which was not good at all. Was moved to another room on second night but no compensation other than breakfast and snacks. Feel like room rate should have been reduced. Will not stay here again. Property has definitely gone done hill since my last stay 2 years ago.