Ambassador Hanoi Hotel & Spa
About Ambassador Hanoi Hotel & Spa
At Ambassador Hanoi Boutique Hotel & Spa, exceptional service and top-notch amenities create a memorable experience for guests.Remain linked during your visit by utilizing the complimentary internet access available.Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure.Services offered by taxi, car hire and shuttle at the hotel ensure effortless exploration of Hanoi.Parking is accessible, supplied by the hotel for guests who arrive by car.Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out, luggage storage and safety deposit boxes provided by the front desk services. Securing passes to the city's top attractions is simple with the hotel's ticket service and tours. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible.During leisurely days and evenings, in-room amenities such as room service and daily housekeeping enable you to maximize your stay in the room.The hotel is completely smoke-free. In limited designated zones, smoking is exclusively permitted. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort.For an elevated experience at hotel, select rooms are equipped with air conditioning to improve your stay.At Ambassador Hanoi Boutique Hotel & Spa, a selection of rooms can be found that showcase unique design elements such as a balcony or terrace.In select rooms, the hotel offers visitors access to a refrigerator. It is worth noting that certain guest bathrooms feature a hair dryer, toiletries and bathrobes for your convenience. Each morning at Ambassador Hanoi Boutique Hotel & Spa, a scrumptious, homemade breakfast kick-starts the day. Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience.Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience.Treat and spoil yourself by stopping at massage, spa and sauna for a memorable experience. Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Public transit access
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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It’s accessible in the center of old quarter. Mai is very accomodating.
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No big complaints. Water pressure on shower could be stronger though.
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Everything was too good. MISS My is very understanding and helpful.
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Check in system sometimes problem.
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Very nice properly with extremely nice staff they were extremely helpful and had great reccomenatiosn!
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Only the location Honestly one of the worst hotel experiences I’ve had. When I first arrived, the owner/manager immediately asked me if I could exchange money for her , Thai Baht to UAE Dirhams. I tried to be kind and helped her out. As a “thank you,” she claimed she would upgrade my room because apparently I had booked a room without a window. Later I checked and realized I HAD actually booked a room with a window already. So the whole “upgrade” story was just misleading from the beginning. It got worse. She then took my phone, opened the Booking.com app herself, and modified my reservation from 3 nights down to only 1 night because she said she would “get more commission” that way. Completely inappropriate and unprofessional behavior. After that, every interaction felt like she was trying to benefit from me somehow. She kept insisting I shouldn’t use the massage place downstairs and should go to another one across the street instead , clearly because she probably gets commission from sending customers there. I ignored her recommendation and went downstairs anyway… and the massage there was actually excellent. Another time she literally asked to use my phone so she could write herself a positive review. That crossed the line completely. The hotel itself was also terrible. The elevators constantly smelled bad, and one day I walked into my room and the smell coming from the bathroom/toilet was so disgusting I could barely breathe. I genuinely almost vomited. Overall, this place felt manipulative, uncomfortable, and unhygienic. I would absolutely not stay here again. :::
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Great Staff, Great Location, Great price, Good Breakfast Buffet… It is a nice facility but in need of renovation! The pictures in booking.com have been greatly photoshopped or are old pictures! The in room safes are NOT attached to a solid structure in the rooms and are only working with an access key (electronic functions are disabled)…
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Nothing like the photos Photo misrepresentation
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No window
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Very clean hotel, they didn’t have my room size available so we got upgraded for free
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The room & service
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Ivy is very nice and professional
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Central location . Efficient staff . Good breakfast . Nice very large bed . It’s an old hotel . Nothing bad about old but some things could be improved . The towels are thinned out . The pillows were too firm that it wasn’t comfortable . The air conditioner took a while to kick in. The tv was fuzzy because it was an older version . My room didn’t have a window . The sink drain needed a scrub .
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The people that work there did a phenomenal job for me and the guests. They went out of their way to take care of things quickly and gave me many ideas. They even hooked me up with a hotel worker to take me on a scooter ride around the city since I am way too scared to drive those Hanoi streets. A shout out to Huang ein who took me on the ride. Miss May was very helpful The reason the hotel does not get the highest of marks is due to a few things in my room. The TV remote did not work, although they responded very quickly to try to make it work. There was no window, so it was pretty stuffy in the room. The safe box was inoperable. The towels and wash cloths definitely need to be renewed. The drain did back up, but again they were right on it
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The location of the hotel and the staffs willingness to help, but overall it is not recommended. We booked the room and stayed for work, but the wifi had not worked since day one and had bought the attention to the staffs and managers almost everyday durning the stay. The room is not as cleaned, and there is no security safe and is very not safe to leave valuable things such travel documents, passport, and even money. The hotel preferred not to accept credit card even though I was willing to pay for the additional of 3% fees. Hotel preferred everyone to pay cash, but the amount of cash to pay for the entire stay, is a quite amount to carry. Booking.com did mention that the hotel is accepting credit card, but the hotel was not willing to accept.
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None
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Location and staff was great The photos displayed did not accurately reflect the current condition of the hotel. The rates were higher than those of nearby hotels.
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Great Position and the kindness of the stuff! You can rely on them for suggestions and trip planning. Good breakfast. Double room with separate beds was without window and air was a bit stuck. Be sure to chose the king bed one if you want window in the room.
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friendly staff, good location, close to everything but also quiet inside the room
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The bright star of this hotel is Miss Mai, she really went above and beyond to help us with everything. Without her, our stay would be not that good. Miss Mai is not responsible for the quality of rooms, which definitely needs some repair. Not running hot water one day, etc…. The owner of the hotel should invest a little bit money and make it great again :)
