The Lakeview - West Lake Lotus Apartments

Very very disappointed

Not right in the city center, but perfect if you plan to explore during the day and want somewhere calm to sleep. We had a lovely lake and skyline view Grab rides were cheap —$1.75 by motorbike and $3.65 by car.

The service was excellent and the price was very reasonable. Its location near the lake adds to the overall peaceful

On top of that, everyone I interacted with was genuinely kind and welcoming. Their friendly attitude really left a positive impression and made me feel comfortable throughout my stay.

Close to shops and restaurants. Nice staff, good place to stay if you want to feel like a local. I didn't get a Lakeview room so my experience might be different. Nothing. Simple and get what you pay for.

Very nice room

Room was not clean

Bad

We had a family room, comfy bed but the place needed a good clean and the windows were broken . Ok for us though. Pool next door (not included) is great.

Exceptional

It was dirt cheap for a whole room. It was not properly cleaned, everything is pretty run down, the bed was uncomfortable. Getting up the elevator didn’t work for most of the time, sometimes the code worked and sometimes it didn’t. If it didn’t you have to go up the most dodgy stairs ever. The WIFI was unacceptable, I had connectivity issues for the whole time being there, no matter the time.

The location is amazing, and the staff are lovely! Room is a good size, bed slightly hard but that's normal in Vietnam. Super clean room and lovely view, also very quiet. The only negative was the bathroom, i struggled to get hot water sometimes and there were gaps all around the bath so the water was all over the floor after a shower, made it slightly tricky!

Exceptional

The staff was nice and very responsive to customer request. Hotel has many other service such as pool and bike rental. There are numbers of coffee around the hotel The room humidity was high. Room lack television services. soundproof was bad between rooms. Toilet utilities were poor

The lift wasn't working and there was no way I could Lodge which made us stranded outside the building and had to look for another hotel nearby.

Passable

The location is quite near the lake. The reception guy is very helpful. The photo you see on the website is different from when you arrive there. You can't even see the hotel logo from outside. During the 5 night stay, room cleaning service comes only one time. The room smells like cat shit and I have to make a sincere request to clean well just for 1 time. Other nights, we have to clean the room by ourselves.

Room is large more than usually in Hanoi. The "full lake view" is partially blocked by some roof, but it is nice at night you can see the light of the city behind. And lake protects from pollution. There is a fridge, there is an electric cooking pan and a kettle, they works after thoroug cleaning. All was easily cleanable. They give you a scratching sponge and dish soap. Sheets and towels are clean (very clean) you can get new ones in the laundry room, you can find toilet paper and water in a storage room if you search well. it stays open during the day, (basically you have to help yourself.) The location is great. The area and building are safe. The staff leaves here, they are super kind and gentle. Enjoy a bathtub. Hot water works well you just have to wait 10mn, and take breaks. The bed is huge and comfy. There is a big window you can open with a balustrade (not a balcony per say). This place could be awesome with a deep cleaning, some treatment and painting of the mold and good leadership. First, I have been coming one month every year (except covid) in Vietnam since 1993. I love Vietnam and Vietnamese. I stayed 4 nights in this place to remit the capital on my way to Ninh binh. So, no room service, no cleaning, no toilet paper (first night I got an empty roll left from pervious guests) . Mostly not clean (fridge, cooker, dishes and bathroom, greasy, still reminiscences of food, calcium and stuff in the glasses. I spent an hour cleaning the kitchen area, (fridge was growing stuff) floor dirty, dust balls, hair balls, pack of dust, everything was fast superficially cleaned. I found mold, and there was strong odors of vomit and mold in the building . I didn't take pictures but... This place No AC/heater, no microwave (I don't necessarely need it but it was in the description and the other tenants did not have either). Very sweet staff watch their phone and smile kindly they spend most of their time in their room, they are kind and polite but don't seem to know what to do. I arrived at one AM after 30 hours of traveling, could not enter the elevator that leads to the place because the manager did not think that it could be a good idea to send me the code...even though we had been communicating the last 24 hours. I had to wait for a person to get out so I could enter. BTW Room not sound proof (at all :-) ).

Free parking, good location - close to the West lake. Comfy bed for 3-4 persons in the family room. There was no hot water at the beginning, but the staff did fix it properly. However, the sink in the kitchen area and bathroom area was not as clean as it could be so we couldn't take a shower during our stay.

Bad