Sheraton Hefei Xinzhan Hotel
About Sheraton Hefei Xinzhan Hotel
Sheraton Hefei Xinzhan Hotel provides flawless service and all the necessary facilities for visitors.When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception amenities including concierge service, express check-in or check-out and safety deposit boxes to ensure a comfortable stay for guests.Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment.In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience.Selected rooms offer in-room amusement like cable TV as a source of entertainment for guests to enjoy. Within specific rooms, a refrigerator and mini bar is conveniently available for your use.You'll be pleased to know that select guest bathrooms offer bathroom amenities such as a hair dryer, ensuring a comfortable stay. Start your day stress-free at Sheraton Hefei Xinzhan Hotel as breakfast is made available for you on the premises. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Public transit access
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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We are rerun customers little noisy
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On check in at 1am (which was communicated in advance), staff who spoke no English insisted I pay up front for all guests (despite a credit card being on file). At the time I made the payment I suspected the amount I was charged was more than my original booking. After trying to explain this it become apparent I would not access my room whiteout payment being made. Later I checked what I was charged and it was more than double the cost of my original booking. When I spoke to reception they struggled to understand my complaint despite providing the original payment receipts. Further to this, upon check out I was presented a bill for the for the cost of my accommodation and asked to pay again. Only after having my local business partner speak to them was a refund provided. I understand there that the reception may not speak English, I do not understand why they charged my double the amount. I specifically stayed at a 'reputable' international hotel to avoid this issue.
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Exceptional
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Exceptional
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A very good service
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Good
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The bed was comfy after a long days work The rooms was weirdly decorated; one of the strangest Sheratons i have ever stayed in! There was hair on the bathroom floor but this wasnt a pleasure trip so i didnt bother to complain! I came in a bit late Checked in payed at checking and when i left in the morning they wanted to charge me yet again!!! If i didnt speak Chinese they would probably get away with a double charge. The breakfast we okay; nothing special.. they do need a better pastry chef though!
