Best Western Galleria Inn & Suites

Superb

Clean room

Exceptional

Superb

Exceptional

We had to bring used wet towels to the desk for exchange each day. No housekeeping. No amenities such as soap or shampoo or Kleenex. The staff was embarrassed and apologetic The carpet in our room was soaked from the AC

Very comfortable and good breakfast!

The staffing was welcoming very nice the breakfast was not so great

AC wasnt cooling properly. Otherwise eveything was fine

I liked the hot tub attraction in the room. Upon arrival the elevator did not work, I was told it would be looked at, however I used the stairs my entire two day stay, because I was never given notice of it being fixed. My first initial use of the hot tub it did not work properly, I had to receive help from staff to turn it on. Once I used it again it hesitated to start. The ironing board was broken prior to me booking the room. The ice maker did not work. We were handed cubed ice in a sandwich bag from the staff. The pictures from the website are misleading and did not match the integrity of the actual room. I was told that I would be overlooking the pool and I was not. And the carpet looked worn out. Staff was pleasant and had great attitudes!

Staff was freindly and answered all questions The third floor air conditioner was not working and the whole floor smelt like THC, in the room we found condoms and a lighter and the jacuzzi tub had dirt around the drain and used soap products

The bed was not comfortable because the mattress made noises Focus on replacing matresses

Mattress was hard, bath towels were small, room did not come equipped with a hairdryer

Had a bad mold smell, room never was cleaned by house keeping

Very good

I love it, clean room, staff amazing

We stayed on the 3rd floor and it was consistently like 85-90 degrees in the hallway and humid. Not super sure why because it was only the top floor and only in the hallway. Not any reason to not come back, just weird.

Exceptional

Fair price, clean, convenience close to grocery store, Asian area ( Bellaire).The bill very clear, nice staff

Good location