Comfort Suites near Westchase on Beltway 8

What we liked was everything. The bed was very comfortable. It was very quiet at night. The shower had hot water. Would definitely stay there again.

Need to pay for Early check in

There was moldy under the ac unit. There was no towels. The hotel could not help me get a taxi/a ride to the airport.

It’s dirty and stinky

Saw a giant roach in the hallway

The carpet was sopping wet by the A/C. Hair in the bath tub. Used Dental floss left under the Kleenex box. Room smelled bad. The room phone did not work and did not have the cable from the wall to the phone. The amenities say hot breakfast buffet. Not

Charged extra to extend. Hotel maintenance is 1 star

No hot water. No shampoo. Charged extra to extend. Put in room television was destroyed. Next room remote didn’t work. Comedy of incompetence

Looked a little run down

Everything

I didn’t stay , they tried to charge me double and took money out of my account because they said check in was at 3pm but I booked my state at 8pm and they said I missed check in but it wasn’t 24 hours

The tv on my room is not working i have a baby and need the tv working in the room the entrence ligth not working i was told them and they just said they are busy they can do nothing 🙄 i left a day before the date my deposit supposed to be coming to my account yesterday and I don’t receive

Nothing Title: Request for Full Refund — Unacceptable Room Conditions, Poor Maintenance, and Possible Water-Damage Concerns I am requesting a full refund for this stay due to the condition of the building and room, the number of maintenance failures, and serious concerns about cleanliness and possible ongoing water damage. This was not a situation where one small thing was missing or inconvenient. The issues began immediately upon entering the property and continued throughout the hallways, room, bathroom, and sleeping area. The overall environment was uncomfortable, poorly maintained, and did not meet a reasonable standard for a paid hotel stay. Upon entering the building, there was immediately little to no air circulation. The building felt warm, stagnant, and uncomfortable before even reaching the room. As I walked through the hallways, there was a noticeable mildew-like odor. There was also a lingering smell that suggested the carpets either needed deep cleaning or had retained old moisture, odors, or dirt over time. By the time I reached the room, it was clear that the issues were not isolated. First, the room had an ironing board but no iron. This may sound minor on its own, but it was the first example of the room being incomplete and not properly prepared for a guest. Second, there were no hangers in the room at all. Again, this is a basic hotel-room necessity. A guest should not arrive at a hotel and find that there is nowhere to hang clothing. The largest comfort issue was the air conditioning. The AC unit either did not function properly, had no working climate control, or was locked/stuck at an unusable setting. I could not adjust the temperature to make the room comfortable. During the day, heat from the rest of the building seemed to seep into the room, and the room never fully cooled down. It would get somewhat cooler only later at night. However, once the sun came up—around 6:00 AM—the room would start getting warm again.

Decent spot

Room had a bad smell and sheets was dirty

This was the best Customer Service I seen in a long time. It's refreshing to know that there are younger employees who can be very courteous and go above and beyond the staff. Here was awesome. Very clean very comfortable. We loved our stay. They accommodated us by putting us on the third floor because my son is 100% autistic and Stem's making a lot of noise and we didn't want to disturb the other guest. Thanks comfort suites

It was not disclosed there was no hot water in the building

it was ok not many chocies

Location Not enough handrails in the bathroom

Very clean Everything was good