Days Inn & Suites by Wyndham Houston / West Energy Corridor

My tv was messed up in the first room then he changed my room to a room with a black and white tv. No one came to check it like he said they would so I was just stuck with a black and white tv

Np

The bed sheets were dirty upon arrival. It looked like someone walked on the bed with dirty shoes on

Nothing We checking in the air conditioner cap not working. It was over 80° in the room. We called the office to ask for a different room, but they didn’t have one. They called the maintenance man and tried a big fit. He came in and said he would be back never showed back that was at 12 AM in the morning. I had surgery at 5 AM. I had no sleep. I told the lady I want a refund and we didn’t even go back the next day. also, there was a roach in the shower.

This was one of the worst hotel experiences I’ve ever had. I specifically reserved a room with two queen beds for four people, but when we arrived, they gave us one queen bed and a small rollaway bed that was dirty, extremely uncomfortable, and had springs sticking through the mattress. It was impossible to sleep without waking up with back pain. To make matters worse, the extra bed came with no sheets, blankets, or pillows. The staff had a terrible attitude and seemed completely unwilling to help. I had to practically beg just to get sheets, and even then they told me they had no blankets or pillows available. The room was also inadequately stocked for four guests. We were given only two towels for four people, which is unacceptable. The lack of basic accommodations, poor customer service, and uncomfortable sleeping arrangements completely ruined our stay. I would not recommend this hotel to anyone. If you reserve a room for four people, don’t expect to actually receive proper sleeping arrangements or decent customer service.

Hotel in the hallways and the elevator.

Exceptional

We stayed on the hotel for three nights but nobody came to clean it during our whole stay there. They didn't even provide new toilet paper. There was rat poop on the room.

The location and price were excellent! The beds and pillows were confortable. We stayed on the hotel for three nights but nobody came to clean it during our whole stay there. They didn't even provide new toilet paper. There was rat poop on the room.

Could have been better but also could have been much worse

The staff was nice and friendly but the place is not well maintained, the bathroom floor was cracked, the blankets are very thin in the room, weird smell throughout the entire hotel.

Passable

Good

Passable

They gave us 1 set of towels for a 2 night stay then when I asked for more towels they said the didn’t have any clean towels then proceeded to give me 1 big towel!! Horrible customer service!!!

Good

The elevador smells not good,

Is so Cleaning! The elevador smells not good,

Exceptional

The location was easy to access and not far from many local spots. Pool was closed for my stay. No one told us the pool was closed upon check in. We walked past the front desk in swim suits with our towels and got told nothing. There were no signs on the pool. After I had gotten in the pool a hotel employee came out and told me the pool had too many chemicals in it for me to swim. There should have been a sign letting us know the pool was closed. The fact the pool was closed was already incredibly disappointing but the fact that my health was put at risk was beyond disappointing. No hot water for our showers. Had to request a trash can as there was none in the room. Breakfast was dry muffins and cereal, that’s it.