Holiday Inn Express & Suites Houston IAH - Beltway 8 by IHG

The house keepers don't clean I had to go to front desk to get a vacuum there was lots of hair in the carpet and I pulled the beds from the wall they never clean behind the beds. There was candy around the night stands and under the ac. The shower was full of hair and he shower curtain was used from the people who stayed before us

The breakfast was awesome

Spacious comfortable room. Very nice breakfast. Area is off freeway. Not much in the way of restaurants nearby unless you have a vehicle.

He just said: I don’t know, you have to find out yourself. The elevators are broken, we have to carry Dow out two big luggage’s and I was a 62 years old lady with a stick and my friend is 66 years old lady! Asking where is the shuttle bus? Tons of people waiting and he said he didn’t know where is the driver! How to use the business area’s printer, his reaction is not my business, you have to find out yourself. Ck out ask for billing print out, no, just drop the key in a box! This is a worse hotel that I have been stayed! First, I gave a good review, since their room was clean. Then find out the air conditioner was so loud that wake us up at mid night after our tired flight! I will not back to this hotel again!

Very good

Close to airport and very clean and spacious rooms

The front desk worker was amazing. So kind and helpful. There was nice cold water waiting for us in the lobby at check-in. I enjoyed staying here.

Comfortable and clean room. Excellent service. Super nice and supportive staffs. Loved the breakfast and coffee machine

Grass was really high. Air was out in the lobby. Elevator was down upon arrival. TV didn’t work in my room at all. Bathroom needs updating paint pealing looks like mildew on the ceiling.

Nice place, close to the airport .. not much else in walking distance.

Elevator broke

Good

Superb

Exceptional

Basic hotel, it's near the airport and has a free shuttle. The hotel is in a field by the side of a freeway. The nearest food option is Burger King at a gas station. No footpath to get there.

Tiles in the bathroom were broke or loose and it didn’t have a clean carpet, elevator was dirty and smoked in.

The room was comfortable and the staff were very helpful! I really appreciated the market set up by the front desk allowing me to have snacks/dinner without leaving the hotel. Communication could stand to improve. I messaged through booking.com multiple times about the hotel shuttle never receiving any answer. Perhaps something slipped through the cracks, but I was disappointed to pay for a cab when an airport shuttle was available. (Not every traveler has access to a phone for calling upon landing)

Superb

Great location

Very good