Best Western Houston Bush IAH Intercontinental Airport Inn

Room is spacious and clean. Staff was very helpful and polite

Stayed here because we missed our flight and we just needed something cheap. The front desk person belongs at TSA not at the front desk. She was short, didn't seem at all interested in helping us and was quick to go back to her phone.

No breakfast

We use this location for easy access to the Bush Airport. It's easily accessible to the major highways in Humble/Houston and there are many nearby restaurant options.

Exceptional

Great staff. Simple comfortable clean room. Convenient airport shuttle. Disappointing breakfast. Tiny gym (better than nothing).

Good

Shuttle service, close to Aiport, clean and comfortable bed Both evening and morning staff had a way about them, of not caring, morning staff was outside on a personal call for a long time, whilst I was waiting for help. And evening staff said she could not guarantee I could get a courtesy morning call to wake me up, because she was not doing the night shift (do they not have a diary or system to log this when guests want a,wake up call?) indeed, I did not get a call, fortunately my phone did it's job.

This is a tough one. You get what you paid for here. The same white dirt or powder stayed in the elevator for 2 days and collected more. The continental breakfast was all sugars and carbs. The only protein is sausage pattys. Egg would have been a grest second option for non pork eaters. There was milk so that's a drinkable protein option. I had set my alarm in advance but did set up a wake up call. That call never happened. When I asked about it, I was told the person should have told me. That he can do it but it's not guaranteed you will get it. Also the airport shuttle is out sourced to a 3rd party company. You have to reserve your time in advance. No problem.........yet. I get a call regarding my time saying the van is leaving in 5 min's. I reply by I'm 7 mins from being downstairs. Thanks goodness the airport is 2.8 miles away. Im downstairs in 4 mins. 0556, I'm downstairs and the van is gone. Remember it's a 0600 reservation. The shuttle picks up from 4 different hotels so they will leave before their given reservation time and before the courtesy call time. The fitness center was a nice bonus. The AC unit does not work in it and their are no towels nor cleaner to wipe the machines. My sheets when I checked in were clean but had black marks on them. Room was comfy. Thin walls, ice machine on the second floor could use a great cleaning of the black mold inside it. The desk workers and house keeping were friendly. DNR

Exceptional

La recepcionista se tardo 2 horas en darnos la habitación, se tardaba como media hora por cliente.

Very convenient for airport travel. Free shuttle service to and from airport. Restaurant and convenience store are in walking distance.

Rooms are clean and wised the airport shuttle. Our room was a bit warm and humid. The staff was great!

We arrived at Hotel it smelt like Marijuana. I could not believe it. The lobby also had bad order and floors were sticky. The First Lady that greeted us was friendly but she did say she was signing out. The other two lady’s that arrived were not very helpful at all. Our reservation was not showing and Expedia was trying to call hotel but they were not answering the phone. They told us there was no more room and they were fully booked. Even though we had 2 days reserved we had to call an uber and get a hotel room elsewhere. It took over 1 hour it was 12:15 am we were exhausted and hotel staff did not even care to help in anyway. Horrible experience!!

Shuttle was reliable.

As the saying goes, you get what you pay for. It was just okay. The

Hotel is not new but fits the budget well.

Okay

Very good

Exceptional