Holiday Inn Express & Suites Austin NE - Hutto by IHG

There was mold in the room and I started having respiratory issues. Asked to be moved but hotel was sold out. I had to check out early and look for another hotel. I was in the room for less than 5 hours and the hotel GM did not want to issue a full refund. I will never stay at this hotel again. Reached out to hotel engine to dispute the one night stay but they were no help.

The staff were all friendly and helpful. The room was clean and the bed was comfortable. We appreciated the large size toiletries. We enjoyed the indoor pool and hot tub with plenty of towels available to use. The breakfast bar had a wide variety of food.

Jdjdjdjj

Great front desk staff!

Easy access, good parking and cleanliness of property. NA

Breakfast was good people were nice. Eating area appears clean. Our room door didn't close or lock had to wait for them to call someone to fix it. Used a door to the pool and it fell off its hinges. Told the staff and they said they will get it later. One of our pillows smelled like BO.

I loved the inside swimming pool and the breakfast was very plentiful and pleasing and good

Limited parking. Had to wait for my room Housekeeping was behind!!! Had to pay another $25.00 for check in fee. Won’t use Expedia again. Will go straight to the hotel website. Not happy with the extra money to spend.

hot tube needs to be replaced.

The room was very comfortable and clean. The American-style breakfast was good and varied. The staff was excellent.

I liked the room, all the amenities refrigerator and microwave.Breakfast options. Friendly staff . I liked that room service checked to see if we needed anything even though I only stayed one night the bed was comfortable. The carpet needed to be cleaned.

Clean room helpful staff.

Had a great and comfortable stay with family. Clean rooms, attentive staff, good breakfast, and plenty of parking.

Breakfast was very good

Ver

We arrived around 12 and our room wasn't ready which was fine since we didn't do the early check-in. We were just trying to leave our luggage in our room so things wouldn't melt in the car. When we made it back around 10:45 pm there was a baseball team running around the lobby. When I checked in I asked the lady there what floor the washer and dryer where on. She let me know they were on the 2nd floor. When I went down there 30 minutes later there was a sign on the door stating the washer and dryer were out of order. That would have been helpful to know 30 minutes ago when I asked about them. The beds squeaked/made a noise every time we moved and the baseball team was running up and down the hallways at 11:15pm. The lady at the front desk told me when I was checking in that the baseball team was very rowdy so I know she knew that they were causing issues. Then breakfast didn't start until 7 on Sunday and we had to be at the fields by 7 so we didn't get to get anything other than the rotten apple and orange juice. My husband took a drink and little threw up right there when he tried the orange juice. I had the apple juice and spit it out as soon as I tasted it. We usually stay at Holiday Inn Express & Suites when we travel but this was by far one of the worse experiences we have had at one and we travel A LOT for club soccer!

Yes

Hot tub out of order. Had been for 3 months prior to our stay.

Parking was full every night, pool and hot tub were out of service. Property was easy to access, and clean.

Amenities and staff were perfect