Holiday Inn Express Hotel & Suites Independence-Kansas City by IHG

Great

The bed was comfortable for me.

Hot tub didn't work. Property was Avery dated and poorly maintained.

Todo

When we arrived to our room, the air wasn’t working and we were able to get a new room right away!

Weoved the helpful staff from the front desk to the breakfast staff. They were friendly and helpful. We would stay there again!

Bed was very comfortable. The breakfast was decent. Somewhat convenient for the Royals game.

Good stay

It was a fine place. Staff was very nice and breakfast was really good for a hotel breakfast.

Pool, Free breakfast, beds very comfy That there are no smoking rooms

Na

Nothing Breakfast was advertised as, "it will fill you up." It was muffins in a bag, oatmeal in a package, with no spoons available. Hot chocolate packets and that's all.

Air did not work well, hot tub jets did not work, mold in tub. Told hotel staff about the AC. Was told she’d check with the manager and call our room. Never bothered to call.

Like the location and everything was fine Bathroom toilet was un flashed, hair fine on the towels, and in the tub. But overall, is fine. Bed was really comfortable and clean.

We loved the comfy beds and our room was clean. The staff especially the lady for breakfast was so nice. The blackout curtains definitely nice as well. The lady working front desk was as well super nice. Breakfast was amazing. The pool room was definitely sore to look at as well as super small and all were complaining of the pool water being cold. Definitely needs to be refreshed. Our bathroom in our room had broken toilet paper holder as well ass missing piece in tub. And the fridge in our room did not work but again the front desk lady replaced it with one that did and was sorry for inconvenience.

Superb

Location Staff was very friendly except the lady attending the breakfast buffet, she was very rude. Beds were not the most comfortable and one of the bed was squeaky everytime you moved. You can tell the painted the bathtub because the paint was chipping off, we had to give the toddler a shower instead of a bath.

Older building with old amenities. Operational, just not exceptional. Breakfast was really good. There was plenty right up to the end of breakfast.

My wife has special needs and the staff upgraded our room for free to make sure she had a walk in shower. They did a great job !!!

Bad