Courtyard by Marriott Jackson

The location was convenient. The staff did not refresh the room before we arrived. We had no towels and the room had not been swept

Not the cleanest room. Housekeeping attempted to enter my room before 8am without knocking. My stay was for two days so there was no reason to be at my door. Only good thing is that the air conditioning in the room was working great.

Bad

Restaurant nearby Website stated restaurant and bar and free breakfast. None were at this location

Exceptional

Superb

Price No bar or restaurant

This was listed as a 4 star hotel. This is NOT a 4 star hotel. It is tired and maybe 2.5 stars at best. I was surprised Courtyard by Marriott would allow this hotel to carry its' brand.

Had potential to be nice Dirty. Staff was always on personal calls. Pool was “out of order”. Breakfast was advertised but not served

Dirty. Staff was always on personal calls. Pool was “out of order”. Breakfast was advertised but not served

Clean room, breakfast available, quiet.

The room was nice, halls and common areas were clean. The exceptional breakfast had been discontinued, the now have coffee (nice sized cups) and lemon water available. That was very disappointing. They have a lovely dining area. Poor water pressure at the sink in 208

I was really disappointed with our stay. One of the main reasons I booked this hotel was because the website advertised breakfast. When you’re traveling with kids, having breakfast available at the hotel makes mornings so much easier. Unfortunately, there was no breakfast as advertised, which was a huge inconvenience. The coffee maker in our room didn’t work, and there was rarely any coffee available in the lobby. Guests constantly had to ask the staff to refill it, which shouldn’t be necessary. On top of that, most of the staff came across as rude and unwelcoming. The only bright spot was one employee who was incredibly kind, helpful, and went out of her way to assist us. She deserves recognition because she was the only reason our experience wasn’t completely negative. Unfortunately, between the misleading breakfast advertisement, the lack of basic amenities, and the poor customer service, I wouldn’t choose to stay here again.

The coffee maker in our room didn’t work, and there was rarely any coffee available in the lobby. Guests constantly had to ask the staff to refill it, which shouldn’t be necessary. On top of that, most of the staff came across as rude and unwelcoming. The only bright spot was one employee who was incredibly kind, helpful, and went out of her way to assist us. She deserves recognition because she was the only reason our experience wasn’t completely negative. Unfortunately, between the misleading breakfast advertisement, the lack of basic amenities, and the poor customer service, I wouldn’t choose to stay here again.

The location ! The staff wasn’t informative and it also didn’t offer the bar or restaurant and if I didn’t ask where it was or any amenities for that matter I wouldn’t have been informed of anything after asking myself about the bar and restaurant I wouldn’t have been told that it was under construction and that was the main reason I chose this particular hotel so we should’ve been informed so that we could have chosen a different hotel and also there was hair in the shower and the television one movie channel didn’t show any movies on that channel it just said that the volume and the television constantly turned off on it’s own we weren’t offered additional towels for staying over just at checkout we were asked if we we’re checking out garbage was in the hallway and the trash wasn’t dumped upon our entryway for two days and for this two be the Courtyard Marriott I’m appalled with this hotel I won’t stay at this location again it needs some more professional staff and hospitality services and not to false advertise the amenities and it wasn’t cleaned to the correct standard I had to clean my own shower upon arrival and also the room was dusty and service was bad in closing I would like a call back from a higher person to give my reviews and complaints too!

Beds were comfortable, shower was nice. We had 3 rooms with family. Some bugs, no soap at bathroom sinks, had issues with lock on bathroom door.

Compared motel 6 - about the same. Not worth the cost. No toilet paper, no glasses, just cheap plastic containers.

Quite shĥh

Clean, comfy room. Was disappointed on check-in after being told that they had discontinued breakfast and …….hotels.com listed as breakfast included. Otherwise was nice stay

No signs to tell you nothing about where to go . The front desk clerk was awful, The pictures on the website was very misleading!! The Ice was broken. No complementary. Breakfast . Nothing like the web sight . I would stay there again.