Best Western Plus Jacksonville West

To Toilet way to small and close to the floor…….a fall hazard waiting to happen Walk-in shower stall the size of a coffin and NO wall bars

Superb

I was not satisfied with my stay my beds were on the floor no headboards but you get what u pay for. The hallways and elevator smell sour the breakfast didn’t have many options I left soon as the sun came up and would never book again

Convenient location for being mid roadtrip. Checked in very very late and staff was at the front desk. Our room was incredible damp. The moisture was high in the air, on the floor and was palpable on the sheets. Very uncomfortable to sleep well. Breakfast was okay but not that great. Wouldn’t stay here again. Wish I had gone to the competitors next door.

Great stay. Clean room.

The pool. When we first arrived at the hotel I don’t get to throughly check my room because we had just drove from Orlando had 4 under the age of 6 and just needed to sit and unwind. Upon checking the room I noticed it was not cleaned properly. I didn’t get to see the beds before kids started playing so I’m not sure how those looked. Trash was left full in the living room, & bathroom. No towels were restocked they left used soap in the bathroom it was just something I’ve never experienced in my life with booking rooms. Upon this discovery I called front desk n she stated I could get another room. We stepped out to get food to come back and pack up and while we were out I got a call saying since the bed was messed up and our things were already in the room that we would keep that room and they would clean the trash. First off I had a DND sign up so NO ONE SHOULD HAVE ENTERED THAT ROOM! Upon the completion off that call when I got back into the property I was told we could then switch the rooms to a clean one. That was my first and last stay at that hotel. Not to mention 8 months pregnant at the time of this! I can say we enjoyed the pool because that’s where majority of our time was spent!

Staff was super nice and helpful. Had to change rooms because ac was leaking on the carpet. No big deal but both rooms smelled bad. The room smelled sour. I couldn't tell where it was coming from because the smell was everywhere. I felt like I smelled sour when I left the building. Everything just felt dated and dirty.

Easy access without restrictions

Very good

(Stayed in many different price range hotels) so 2 thumbs up

Bad

Pleasant

The beds were comfy We were told after we found fleas our stay would be discounted by one staff member. Then at check out told it would not be because we booked through a third party and I asked to be contacted by the manager and never received a call or email.

We were told after we found fleas our stay would be discounted by one staff member. Then at check out told it would not be because we booked through a third party and I asked to be contacted by the manager and never received a call or email.

Toilet was wobbly, hotel close to train tracks so it kept us up most of the night

Definitely was a nice clean and well kept hotel and room we had

Location and staff My room had a bed that was worn out and sagged to the side. I had to sleep on the other bed in the room. It was much better. The air conditioner roared all night. I walked down the hall to the laundry room and my bare feet ended up very dirty. The whole place smelled like wet dogs for the first 2 days, then they must have remedied the situation, because it smelled really good after that. We stayed 7 nights. The dryer would not work, so the front desk girl dried my load of laundry for me. She was very nice and accommodating. Overall, we were okay with our stay. We really are not complainers.

Good

Exceptional

Exceptional