Tru by Hilton Jacksonville Airport I-95

Very clean nice hotel. Friendly staff.

The property is well maintained. The rooms are clean and updated and comfortable. The area is quiet and has a nice curbside appeal and the staff is delightful! They have a shuttle to pick you up from the airport if needed. Alexis, Dylan and Yosmani(driver) gave excellent service. And the rest of the fron staff plus housekeeping were all hospitable. The pool was clean and the temp was perfect 👌 The fitness center has the(updated) equipment to make your workout complete. The breakfast bar has a pancake machine that you can watch, so that's pretty cool. The eggs were "meh" but the other breakfast options make up for it. Overall 9/10 experience

We stayed 2 nights in a king room and it was amazing! Staff was so nice and made our stay so much better. We didn’t use the pool, but it looked well maintained. Highly recommend!!

The hotel itself was nice. The room was cool, but the bed and pillows were horrible. I woke up sore everyday. Also, wifi, and phone signal was horrible too. Other than that, they stay was decent.

The hotel was fantastic

What I didn’t like Television was very limited

No internet

Nice hotel !! Clean and comfortable

The hotel was very clean and the breakfast was good. Everyone was helpful

Very nice hotel

Love

The hotel was very clean. The breakfast was good and the amenities were accessible. I was not pleased with room service as I did not receive room service my entire stay. I stayed four nights and was promised room service every other day. During checkout, I mentioned this to the representative and she spoke with her manager about this, and her manager said that she could offer me 5000 Hilton honors points, but she would not comp my 1 night even though it clearly states at the front desk that if they cannot make it right, they will comp one night of stay. This issue is still ongoing and I am waiting to hear back from Hilton in regards to this.

I got stuck at the airport and checked into the hotel. The staff was very courteous and polite, arriving and leaving. The room was very clean and the lobby was very warm and inviting.

Rooms was clean also great location

N/A

Basic but updated and super clean! Was the perfect stop for an overnight during travel. Front desk staff was so friendly and helpful. It’s super cute and modern.

Everything!!! Nothing

The room was very nice only thing I didn’t like they didn’t clean my room and I had to front desk ask for towels they need work on cleaning all of rooms.Thank you have a great day.

Always meet my needs

Servicable Airport hotel. Does what it is supposed to do.