Stoney Creek Hotel Des Moines - Johnston

Beds were full not queens no way! Purchased it saying there was a pool! Nope not working. Breakfast was decent though only bright spot!

We had to leave at 11:00pm when we found roaches in our room. The staff was nice and said we could request a refund but mentioned two other rooms had been removed from service on another floor for the same issue. The room was damp, smelled bad, and there was some mold in the bathroom in addition to the property desperately needing a refresh. The carpet in the hallways was dirty and is coming loose so people were tripping over it. We had stayed here years ago and it was very nice but it really needs some deep cleaning, pest control, and maintenance to be a good place to stay again!

Always a wonderful stay, great staff .

The pool area is closed due to renovation but they have plenty of other spots on sight to meet and hangout. I loved the Pioneer bar and the bar tender makes great food and drinks of all kinds.

Don’t know because we didn’t stay there got a total refund. They did not put on their website or did you that the swimming pool and the whirlpool were under construction, which was the main part that we went for?

Room was very nice and they had a great breakfast assortment!

Pool was closed and no discount 😢

Wasnt much for breakfast options. No cable, no pool. Unpleasant front desk staff at time of check in. But i will say the cottage are is very peaceful and relaxing. Lots of outdoor seating. Really loved the outdoor areas.

I wanted to give this non-chain hotel a chance but I was disappointed. We booked on hotels.com so didn’t know the pool and hot tub was closed for renevations, plus the entire 2nd floor. It was pretty full and had some noisy kids. We had several times when someone knocked on our door and fled. Then, terrifyingly, I was woken from a sound sleep at 11:30 by someone trying to enter, and they managed to open the door that I thought deadbolted. My husband said it was a staff person and they quickly shut the door when realizing we were in the room. The wall paper was ripped, the remote missing the backing, the OJ dispenser was broken. One positive was that I liked their fridge which had an actual freezer component.

They are doing construction remodel but didn't interfere with our stay.

Clean and comfy rooms Pool was closed for renovation

Superb

They have been renovating and things are kind of a mess. Pool being worked on. 2nd floor under renovation. 1st floor still needs done. Only 3rd floor done. No wash cloths in our room the first night. No hot water 2nd day in the afternoon. Had to take a cold shower. One of these things is no big deal but when they all happen on the same visit it makes you think twice if you want to stay again. 2nd day breakfast had cold and underdone breakfast potatoes.

This was probably the quaintest hotels we've stayed in lately. The decor is so cute, the room was clean and comfortable. My only complaint is that we weren't able to spend more time there. Worth taking a side trip off the interstate to stay there if you're passing through the state.

Exceptional

Breakfast

The room was clean. There was carpet renovation going young on but they stopped at 8pm with the noise. The staff let us know about the weather conditions going on at the time. They were very helpful.

The room we booked was given to someone else, but they gave us a free upgrade to a much bigger room with a big hot tub. Everything was very clean, no musty odor like you get with some other hotels that have hot tubs in the room. Very pleasant experience, we will stay again!

We were told we were getting a ‘renovated room’. And, that was exciting. It did have vinyl on the floor vs carpet - which was GREAT! And, new carpet in the hallways. Also great. But, that’s where it ended… We chose this facility in part because it had a pool and hot tub. Through looking at their website there was no mention of the pool being ‘under construction.’… They reached out to us the day before telling us they looked forward to our stay. Then 1 hour before we were to arrive, they texted telling us “we wanted to remind you, the pool is under construction.” NOT a reminder! And, intentional timing so we wouldn’t cancel! Bad customer service! Speaking of customer service, I texted them twice (at the number they provided to text them) asking about early check-in. No response for 2 days. I finally had to call only to be told it was not available. The mattress was horrible! If you got too close to the edge, you would fall off! That should have been part of their renovation! The bathroom had clearly not been renovated, and the sink was clogged! It wouldn’t drain forever! We told the staff upon checkout, and he couldn’t have cared less. Didn’t even write down the room number or express his apologies. The coffee machine in the room also didn’t work. So, we proceeded to go down to the breakfast room. They were out of coffee in the lobby, AND, out of coffee in the breakfast room!

Nice