Hilton Garden Inn Jonesboro

breakfast is not included. That would have made this place perfect.

Exceptional

Could not check in system was down had to stay in another hotel and still haven’t gotten a refund

Pleasant staff and atmosphere Nothing

We stay here every year on our road trip from Michigan to Texas! There’s a reason why we keep coming back every year! It’s reasonably priced, it’s clean, it’s safe… and the renovations look great. We’ll be back.

The room was nice, the staff was very helpful and the bar was cute. Looking forward to using this hotel again

The convenience of the location.

Nice, comfortable atmosphere Nothing

Clean room staff was nice breakfast wasn’t great but everything else was

Very clean and well-maintained property. Lots of parking. Clean and comfortable room. Would stay again!

Was in town for a basketball tournament. It was a very nice hotel.

Our room was perfect. We had some confusion about how long our stay was but it was fixed quickly. No fuss. Everyone was nice and helpful.

Good

Exceptional

Very well lit and easy to find. Best location to the tournament fields. Friendly staff and very clean!! Breakfast was good too. Only complaint is the shower was hard to get turned on, my brother ended up having to take a bath instead but it was fine.

The staff was very helpful. Mr Sam provided excellent customer service, but the rooms lack safes for your valuables. Overall I will definitely recommend this location to my friends.

The carpet in the room was damp and the air conditioning was hard to control. We were visiting family, but probably won’t use this hotel again.

Passable

This hotel used to be so clean and had best staff. Not only was the room dirty and the bathroom needing to be updated but we experienced racist treatment. The night front desk gentleman was so rude. He had a seriously angry face and was so intimidatingly staring us down for no reason. He had his dog at the front counter with him. His dog was trying to come to us for petting and he told us not to touch him. We understood and never touched him even though the dog was the one that walked out to us seemingly trying to get attention . The front desk person then made his dog back behind the counter again. Once we paid for our sodas and chips the next guest walked up behind us. While we were walking away, the second guest asked if he could pet his dog and the front desk person perked up and said of course you can and pulled his dog to the guest. We heard it clearly. When I walked back to see what was so different from us to this other guest, i saw the big difference was that guest was a white male. My sister and I are darker skinned spanish females. It made me realize what just happened and it was humiliating. They have cameras in the front desk so I know it must have captured this terrible experience. It made me not want to stay in that town ever again. I had heard there was racism there but experiencing it first hand was terrible.

See previous review