OUTRIGGER Kona Resort & Spa

Exceptional

Superb

The staff is friendly and the facility is good. If the close time for swimming pool could be late (till 10pm), that would be much better (as most night time you will need to spend in the hotel.)

The Outrigger is adding a Dukes restaurant -so there was lots of construction noise and debris. Would have been nice if this was disclosed. The Outrigger’s real name is the Outrigger Resort and Spa - but there was no Spa. Just a hotel room that was converted to a Spa. That is not that the same as a real Spa. Would have been nice is this was disclosed. The air conditioner stopped working on two of our four nights - so it was uncomfortably warm those nights. No apology or compensation offered by the front desk, when I complained.

I liked the location on the water. I liked that we had a view from both sides of our door, front door and our patio door one of the ocean and one of the mountain. The valet was so helpful. There were a lot of community activities in the area like food trucks and farmers markets all of the activities were right there within walking distance, like to go see the manta rays or to go snorkeling at the captain Cook Marine preserve. The the Landscaping and gardens were exceptional and the luau that they held there on site was lovely.

The views were amazing, pool area sensational Aged in parts, but room sizes and views made up for it.

Beautiful setting, pools and food options. Construction in one area.

Best hotel ever!

Breakfasts were absolutely the weakest point of the whole trip. Much better and definitely cheaper was to eat something outside the hotel. Three large cockroaches in the room throughout the trip.. but it wasn't a big problem, we just eliminated them ourselves.. but...

for renovation for the past four years (at least via Expedia). This was the primary reason we chose this property.

Unfortunately, several major issues overshadowed these positives. At the pool bar, our family waited nearly 10 minutes just to be acknowledged and seated. During that time, the bartender appeared to ignore us while openly chatting with other guests, without serving food or drinks. We considered leaving, but we were in swimsuits and had no other convenient dining option on-property. Once seated, we ordered a burger for our son and a poke bowl for myself. The burger was fine, but the poke was very poor quality. We live in WA and eat poke frequently, so we know good-quality fish. As the only non-white guests there at the time, the lack of attention also made us feel particularly unwelcome. I chose not to make an issue of it in front of my son, left a tip, and left. This experience was so disappointing that we avoided the resort's other restaurants for the rest of our stay. We later found a live cockroach in our bathroom, unacceptable for a resort-level property and premium room. At checkout, no valet staff was available to help with our luggage or retrieve our vehicle, so we had to carry our bags to the front desk and wait. Unfortunately, we do not plan to return to this properties due to the inconsistent service & pool bar experience.

Another issue is the lack of umbrellas. Considering how frequently it rains in this area, I was very surprised that the hotel does not have umbrellas available for guests. The parking area is also quite far from the rooms, which means that when it rains, you may have to walk a considerable distance and get completely wet. Overall, the experience was disappointing, and unfortunately, I can understand why this hotel currently has a rating of only around 3.0

The gym here is excellent! The equipment is better than the big gym chain that I attend. Nice amenities like free reef safe sunscreen and multiple clean bathrooms open 24 hours throughout the property. Great staff!

The property itself was next level, I was excited to stay. Very well maintained, clean and very much a resort vibe, not just another hotel. Staff were friendly, room was clean with a comfortable bed, pool was amazing and all situated right on the beach. My only complaint was the food, what was described on the menu was different from what I got, and the manager wasn't accommodating at all. Besides that though, 10 out of 10.

The hotel is old and outdated. Don’t think I’ll be staying here again.

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Location and staff where amazing We stayed in the SCP Hotel in Hilo afterwards and they have taken sustainable efforts to an amazing standard. A lot could be learnt talking with them and learning how they have removed ALL single use items and reduced their waste massively.

When I initially arrived, I came to find out we were put in a room overlooking the parking lot. I initially booked an ocean view room. In the distance, you could see the bay, and the staff will use semantics to try to justify that your upgraded room is warranted next to the parking lot. They are clearly pulling this scam on many people because the majority of their ocean view and front rooms are unavailable due to their construction project. AND IT IS A SCAM. I had to beg for them to clean the room. 2 days of making the bed and emptying the trash out of 8 nights. They literally told me I had to ask every time. I begged! I made my case in the nicest way possible, and they did resolve it by upgrading us to a view overlooking the ocean. This typical upgrade would resolve things for me, but I felt it was my duty to warn others - as I don't think many will make the same argument and get their situation rectified. We were woken daily by the construction project there-after. Sawing and drilling at 8 AM. And then there is the price gauging. They are building a Dukes now. But their current restaurant will run any family 200-400 a meal. Note: you can see the parking lot while eating.

Both shower and sink was leaking but other then that everything was perfect.

Our stay was only one night. Billed twice for daily resort fee. Room wasn’t ready for us an hour past check in time. Staff was very apologetic and did offer breakfast vouchers. Bitten heavily by either bed bugs or mosquitoes down by pool.