Pangolin Nest Boutique Hotel

The drive up to the location was not expected, but eventually we got used to the navigation, it is in a neighborhood so everyone is expected to bring headphones.

Outside and the view of the city Terrible internet, complained all through my stay . Never clean the sheets . Best to eat outside. Just feel robbed

The breakfast and staff were excellent. Serene, beautiful place and very clean. The hold experience makes you feel like you at home, except you have an entire staff serving you. The beds can be much more comfortable. I would rate it as excellent if the beds were more comfortable.

The staff were really friendly and accommodated my requests. Food portions were large and they served it Ugandan-style, which is rare in comparable hotels. Amazing views, especially as it was Diwali when I stayed there. Phone network is not so good.

The hotel is excellent and the images are an accurate representation. The breakfast and meals in general are always superb. The only downside is the location as it is a little bit off road but the road is mostly accessible. Just the location, as I was having a challenge with Uber initially. This could, however, be because one of the access roads was closed for repairs and Google Maps had not picked it up. Otherwise, the road is accessible.

Staff is friendly,generous and very welcoming Property is refreshing, clean with a neat breeze View is magical day and night Should be more muslim friendly, As in qibla direction, salah prayer mat , and HALA food

Exceptional

Exceptional

Very earthly and green My bathroom faced the driveway, so at night we had to shower and use the bathroom with the lights off.

I had an awful experience with Pangolin Nest. When I arrived, there was an issue with my room : the AC was not working and the door did not lock from the inside, meaning anybody could just get in. This felt very unsafe as a solo female traveller (especially as the hotel was completely empty). I was moved to another room, but there as well the A/C was not working. The receptionist replaced the batteries and insisted that it works, but it was just blowing really hot air. The food menu was also very basic and unhealthy food. After waiting for a while to see if the A/C worked, I decided to leave and find another accomodation. When I took my bags back to reception to wait for my taxi, the manager showed up and was very upset that I am leaving. She was reprimanding the receptionist and complaining that she did not want to lose a client, being very insistant that I have to stay. I asked for a refund, she refused to give me cash and said she would do a bank transfer. This was a month ago, and despite many emails and promises that they will pay me back I have not received a refund. This is not a serious business.

This is the second time I have stayed at the hotel. Once again it surprised me by by the oasis of calm and quiet in which it resides in a city which you can only describe as manic and a cacophony of noise. The staff work so hard to make your stay enjoyable and it is a great advertisement for Uganda. Sadly when you leave the confine of their grounds your senses are bombarded from every side. I never normally write reviews and having visited Uganda many times since 1991 this Kampala hotel stands head and shoulders above any other I have stayed at. NOTHING. People who are not used to the ways of sub-Saharan Africa may find service can be a little slow at times but relax and enjoy the experience. The staff are overworked. Soak up the peace and calm of the grounds.

Nice remote location with a good view. Room had garden view and was big. Staff was helpful and friendly.

Good

Good

It was in a pretty location. The staff was so friendly and went out of their way to make my birthday special! I had a morning massage and the breakfast was delicious! Nothing

Breakfast was excellent, better than any I have had in Uganda in the 30+ plus years I have been going there. It was set in a very quiet location near the summit of one of Kampala's hills. The garden was an oasis of peace and relaxation, so quiet; no traffic sounds, no people noise. The staff were friendly and very attentive to my needs. It was perfect. Nothing

Ohhh the view, the view, the VIEW!!! And the quietness and serenity was just sublime ?... I have not relaxed as much as I did at Pangolin for a very long time The supply of water in the rooms should be increased if possible

Good

Very good

Location - we felt like we were at one with nature. Also as we had occupied majority of the rooms there it felt like the whole place was like our own. Breakfast - was brilliant especially as they had a good variety of food to cater for us vegetarians. It’s was a little difficult to find the property on day of arrival - need better sign posting.