Kampala Serena Hotel
About Kampala Serena Hotel
Offering an outdoor pool and a restaurant, Kampala Serena Hotel is located in Kampala. Free WiFi access is available. Each room here will provide you with a TV, air conditioning and a balcony. There is also an electric kettle. Featuring a shower, private bathroom also comes with a bath and a hairdryer. You can enjoy city view from the room. At Kampala Serena Hotel you will find a fitness center. Other facilities offered at the property include a tour desk and luggage storage. The property offers free parking.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Public transit access
- Airport shuttle
- Smoke-free property
- Elevator
- In-room safe
Reviews
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The breakfast, the pool, the staff
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Overall 10/10 experience!!!
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Amazing property and staff. Spacious rooms,great food and service is beyond compare. Best hotel in Uganda by far
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Driver Aziz was great!
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Peaceful, clean Great food and the best staff from housekeeping to management and everywhere between. By far the best place to stay in Kampala.
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Nothing
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Everything was excellent High prices in the food
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Everything Nothing
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Beautiful property. Peaceful and relaxing
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I loved everything about this hotel. The staff, the facilities, the room, the food and drinks, the location... I was only sad to leave. I've already booked my next trip!
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Very nice The frogs are loud outside
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Best customer service. Friendly staff and overall wonderful experience No options for Vegetarian diet
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Good food No hand held shower head
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The room layout is beautiful ❤️ The food selection is lacking, there wasn't any cheddar cheese for the omelette, only Parmesan.The milk alternatives only constituted of soy milk and it was sweetened, which can be an issue for those who don't take sugar in their cereal.The cakes on display had sat for lengthy periods of time, thus they could not be consumed, which was disappointing. Lastly the timeous delivery and execution of requests by guests is imperative, if one cannot be able to do so, they should be honest with the guest and mention it cordially to the guest. We would order only to have our order delayed or not attended to at all. Please note that the above are areas of improvement.
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Fabulous hotel!!! The architecture, the food and the customer service outstanding. I don't know if I will see another hotel with this level of quality.
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I liked the gardens, it was nice to stay at a place with good greenery in the city. The pool was nice, and there was a good number of restaurants inside the hotel. The room service was good and it was very clean. The water wasn't as hot enough. It was difficult to enjoy the bath tub.
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Still the best hotel in Kampala. Expensive since there is no competition. Location is great. Rooms are tired and and nothing has been changed for the last 20’years. Ratty old Phones, tables, lamps that don’t work, cupboards don’t have handles. The balcony door wouldn’t lock and was broken. The toilet is so dated and it’s sad. The Hotel management should show more interest and inspect the rooms.
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It was clean and very pretty. Need some updating and some repairs and didn’t feel like I received value for the money laundry prices extreme and breakfast beef heavy no chicken or turkey options
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Location Nothing
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Great Hotel! Nothing
