Red Sox Hotel

Improve on the aeration.

When booking the room it included free breakfast but later I was told that breakfast wasn't included after waiting for it. The bar was closed no where to buy anything to drink or eat, Wi-Fi wasn't working Not having my breakfast after a long night on assignment

GOOD ROOMS

Good place to stay Nothing much

Host response & comfort Location

Passable

The staff very friendly and even fixed my puncture. Things missing or didn’t work. Mosquito net, tv, Wi-Fi, light in stair well, chef. Welcome card read like the riot act. Must have a problem with prostitution. Dry toast for breakfast and to top it off receptionist didn’t give me my balance.

Staffs kindness Lonllness

Disappointing

Quietness and the lady at the reception, she was too supportive and kind to us. Delayed breakfast even when you make a special order and location abit away from the capital city, although this gives it an advantage of the being calm and quiet from the city noises.

Hospitality from the reception lady, security, quietness of the place, and the outer look of the property. Lack of an elevator/escalator, breakfast delay, and average room maintenance.

The break first and food generally, should not be the same every day. Room service is poor .especially changing of bedsheets and towels. Because the place is a bit far from the city centre, a minbus is required However walldrop and hangers

Hotel is located in a serene place. Lush greenery around. Very good helping staff especially Ms Agnes. Bathroom is clean and sufficient toiletries provided. 24 hr hotwater and free wifi. Room is very clean with mosquito curtains. Hotel provided with security 24 hrs. So this is very safe place. Cash only transaction. However they promised they will take card very soon

Staff Everything else

All meals were of excellent quality. Serving time of meals was slow/late.

The rooms are very nicely decorated and the accommodation is clean and maintained to a high standard. The compound and dining area are well presented and the food is also great:) Possibly the distance from downtown. However, for me it was fine. There is shuttle service from the airport; and its a good way to get a snap shot of Kampala

I loved the breakfast, the hospitality of the staff. The hotel was clean. Though out of town, the navigation to the place was okay. The staff were respectful and supportive. Unfortunately the WIFI did not work for me, this could be an isolated case that the hotel might need to work on.

Provision of toiletries, water in the rooms you have to follow up. Have variety in your breakfast menu , include fruits etc Room Intercom not working

I liked that it was clean and neat. And parking was available plus the WiFi was good though we had to ask for it several times before we were connected. I didn't like that the only payment method was cash in this cashless society the world is moving to. Not many people carry cash anymore. A card machine would be helpful especially if your not from USD currency countries. The chef needs to improve the menu and orders. Sausage were served to our muslim driver who was very upset thinking it was pork. All our orders for breakfast were wrong both days. WiFi was not available on arrival we had to ask several times to get connected. We were given rooms on the third floor with no lift. This is difficult for elderly guests climbing stairs.

Perfect Customer Service