Tru by Hilton Grand Rapids Airport

Really has some maintenance issues. Air conditioning didn’t work, elevator didn’t work, and other issues.

Clean, good staff. 1 elevator hasn't been working right for at least 2 weeks and the pancake machine is out of order.

Clean, good value Elevator needs to be repaired

The staff was outstanding. We loved the breakfast.

Clean and bright hotel.

The hotel was wonderful. The staff very friendly. I do wish it had a coffeemaker though in the room.

One of the elevators was malfunctioning -- a strident ringing all the way up and down -- this lasted for the entire three days we were there. Maybe the Otis guy had been called, but if so, maybe a note taped to the elevator would have been helpful. Truly appreciate that you accommodate dogs. Pancake machine is slow and tempermental. Maybe switch it out for a waffle machine like other hotels have. TV was easy to use. Great shower.

Exceptional

Upon arrival, the staff greeted us with a smile & true professionalism. Check-in was smooth & easy! Lots of parking within the parking lot. Our room was exceptionally clean. Beds were very comfortable & the shower was absolutely amazing. We didn’t use the pool, but did go check it out & it looked amazing! If only our stay was longer, we would have gone swimming!

Clean room. The breakfast was better than the usual breakfast at hotels. Lots of selections and maintained.

No hot tub.

Me encantó el cuarto era grande las camas muy cómodas la recepción me encantó los asientos muy cómodos el café gratis y sobre todo el personal muy amable

Exceptional

Superb

Clean. Very comfortable bed

Fairly new. Trash & sheet collection piled up in 4th floor hallway in the evening. Ran out of coffee 2 mornings. Pancakes machine didn’t work 2 mornings.

We enjoyed our stay at this hotel. Friendly reception, clean and ready room when we checked in. Fairly priced considering there was a near by music festival.

Very good value. Rooms clean and comfortable.

The room was very clean. The staff was not great with restocking the food for breakfast. They ran out of eggs, forks and knives and did not restock them while we were there.

Perfect for us to catch an early flight.