DoubleTree by Hilton Kingston
About DoubleTree by Hilton Kingston
The Ambassador Hotel & Conference Center provides well appointed guestrooms with free WiFi, cable TV, Keurig Coffee Maker, small bar fridge and microwave. A work desk and ironing facilities are also included. The hotel is only 2.5 miles from downtown Kingston and less than 5 miles from the Fort Henry National Historic Site and less than 4.3 mi from Belle Park Fairways. Our property is undergoing renovation and our restaurant, kitchen and pool are closed until renovations are completed. Our hot tubs, water slide and splash pad are permanently out of service.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
- EV charging
Reviews
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Superb
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Beds only, I can't say I would go back or use a Hilton stay again. Very disappointed. I was put in a Home 2 home location after booking Double tree Hilton. 231 was mold in the bathroom was at a tour when I was contacted by hotel after a complaint. Was asked to when I would return, and let them see regarding pictures I sent. No bathroom ventilation, with mold was a safety concern. They entered my room and cleaned it with my belongings in the room which I did not give permission to do. They wanted to move my belongings, and I talked to a manager and told them I would return later that evening. It was agreed that I would have a different room in the Double tree area when I returned from my tour. Ask at the desk for a new room key....not entering my room and using a toxic cleaner with my belongings there. Very disappointed I was given a new toom across the hall with once again no ventilation, bathroom door didn't close, no soap in shower, and shower wasn't clean to which I will be posting pictures of on Google review. All employees have only expresses apologizes of inconvenience. Safety of your visitor's should be the upmost importance, and the luxury of your priced rooms should be well kept. If I wanted a cheaper experience I'd could have stayed at a lower level priced rental. Very disappointing.
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Clean room. Nice pool Didn’t realize half of it was a government housing complex. It was nice that security was on every floor but that side of the building smelled of alcohol. The rooms were small. Not much space around the bed to walk. It was tight to fit in bathroom. It also took a long time to check in as there was only one person at the desk.
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Good
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Very good
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Exceptional
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Superb
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Clean and available parking spots Breakfast meals option needs to bee improved and learn from others hotels where they have buffet. Room entertainment and internet were disastrous. I had to use my phone data
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Location was excellent to all other locations ie shopping, downtown area and my friend’s place. Only negative for me was the pool being small for the size of the hotel.
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Only negative for me was the pool being small for the size of the hotel.
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Very nice property Nothing I didn’t like about it
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Very clean, staff are polite, this is the only hotel I like to stay in when I’m in Kingston.
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Very poor
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Superb
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Rooms were modernized The bedroom mattress were very uncomfortable and made some squeaky noises when moving around. Additionally one staff member said I could the 15% card at the restaurant for either breakfast or dinner but when my party of 8 decided to use the hotel’s dining area for breakfast the manager said the discount was good for dinner only. There was also a discrepancy between what staff said was a check in time versus what was on your website. Clearly in both cases communication was poor.
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Conveniently located, clean, friendly staff & great restaurant too. Pool location was strange.
