voco Laguna Hills by IHG

The hotel moved us for the remaining two nights and promised a 50% refund for the first night through Expedia, which we still have not received. Even worse, after we changed rooms, my friend’s white Ralph Lauren T-shirt went missing, and her wallet inside her suitcase appeared to have been disturbed, with cards out of place. We reported it immediately. Later, after housekeeping had been in the room again, the missing T-shirt mysteriously reappeared tucked inside the bedding—even though we had thoroughly searched the bed and room beforehand. This raised serious concerns about the security of guests’ belongings. Between the sleepless night, terrible room assignment, handling of our belongings, poor service, and missing refund, this was one of the worst hotel experiences I’ve ever had. I would NOT recommend this hotel.

The hotel was beautiful and my room was very clean, nicely-furnished and extremely comfortable. The staff was pleasant and helpful. The only minor criticism I have to make is that the towels in my room were a bit rough. Everything else was great.

Disappointing

Great parking and clean rooms. Love the coffee!

The tv was basically child locked, we could only watch cable. The room was great, staff was very friendly and nice but we were a little bummed we couldn’t stream a movie or show we wanted to watch.

Very beautiful place to stay in Laguna! Definitely recommend.

I want to say that the staff was kind, but we had problems with the bathroom. We needed to change to another room, but we had the same problem with the bathroom there. It was not working well. The tank had very little water, so it didn't flush properly.

It’s always so inviting ! I’d say maybe removing the plug that’s on the same wall of the sliding door to the bathroom, we had one of our phones charging and one of my kids was coming out of the bathroom and hit the charging block. So maybe removing would be best :)

The rooms were nice. I had one along the front side of the hotel and you could hear the freeway although when we checked in our rooms were 85 so they didn’t have the rooms cooling so it was very hot and then one of the rooms that I had still after about four hours was hotter and they did come up and take care of the issue right away. One night I went to the bar to have a glass of wine and there was a lady singing and she was fantastic. Bartender was great. Was nice to have coffee in the morning for free.

Clean nice staff. Perfect for my needs for a 1 night stay

Bad

Nice location

The waitress at the lounge was extremely kind.

Flew in from Texas and from the arrival at the hotel, the lobby, and then to the room were all EXCELLENT!! The front desk was very welcoming and friendly! My room was very clean, fresh, and quiet! I stayed for the weekend and I will definitely be staying here again when I visit California! They only knock i would have to say it's that the room didn't have a microwave

It was pleasantly nice the bar was nice the employees worked very hard it was a fun place

He and is crew are so attentive!!❤️???

No iron

Superb

Room was super nice, clean & renovated and the hotel itself is lovely too! Definitely would recommend :)

The front desk folks were friendly and the room was clean. Nothing really to complain about. I'd stay there again.