MainStay Suites Lancaster Dallas South

It was located right off the expressway. It was a kitchenette suite and the refrigerator didn't work when we checked in and had to be replaced. The electrical outlet in the bathroom never worked for our entire stay. The hotel smelled dank and musty. The staff was so so. The continental breakfast couldn't even be called a breakfast as there were one or two items you could choose from for hot foods and practically nothing as far as cold food goes. I would not recommend this hotel to anyone. For the money we spent on this hotel I'm sending notice to the manager that I would like a partial refund. Plus, they had an outdoor pool which we could not take advantage of due to a nest of wasps inside the pool and closure in one of the trees. Not the hotels fault but we lost power two nights in a row.

Superb

Nice

Exceptional

The room was a decent size It was water bugs crawling inside the room and the couch bed had brown spots on it

It was water bugs crawling inside the room and the couch bed had brown spots on it

Multiple stains on the wall and ac unit had a wet smell coming from it. The kitchenette light switch didn’t work so the light stayed on all night until I unscrewed the bulbs.

I didn't eat breakfast. There were bugs. This is terrible because guest can carry them with them

Comfortable beds, well equipped room, quiet and nice breakfast. Staff very friendly

The room smelled like smoke and it was a “smoke free” room. I told the front desk. They did nothing to resolve the concern. The toilet did not flush, so I had to use it several times with unclean water. The television did not work. Breakfast was supposed to start at 6:00, but it started at 6:30. I spoke with workers, including a shift manager, five times and did not get anything resolved. They said because I booked through a third party, the only person that could do something was the property manager. He was not on site each time I called and came to the front desk. Sleep Inn is attached to this hotel. I will never stay at either place again.

They act like they couldn’t find my reservation with you guys. And did not give me the room I asked for which was a queen suite. They said what I paid with you guys was a regular 2 beds and that is not what I asked for. So I had to get another hotel and Mainstay held 600 on my money for a week. Never again will I stay there!!

The hotel ended up being a decent stay. We got there saturday morning so there was only one front desk receptionist. It took a bit long to get checked in like 35 minutes. The room was clean nothing crazy. If youre just looking for a bed to crash then its not bad. Price was good for this room also. Left sunday morning no problem.

Exceptional

Comfort USB chargers don't work in room

USB chargers don't work in room

Very good

Great breakfast my grandkids enjoyed it

When I arrived the property were two hotels in one. I checked in with no problem but when I went into my room, there were some many issues. I had 15 issues with this thing wrong in my room and they didn’t do anything to help the situation better.

Clean room

Nice beds, big rooms, hot breakfast