Homewood Suites by Hilton Las Vegas City Center

Exceptional

The room was clean and staff was very friendly, but pool gate wasn't working properly and the gym was in renovation and it wasn't informed before we reserved.

Good

We were there , on Friday July 31, and their systems where down , and we had to find some other place, and they told us that they will refund us all the money, but we haven’t heard about our money back, please be careful with this situations

breakfast

Gary was very helpful and courteous.

Superb

Front desk morning crew had a lady i forgot her name but she wear glasses. OMG she was the best as for as helping and have things taken care of. Cleaning crew was good. Breakfast was great. Parking i paid $20 a night. Me and my three children we had a great time. My children loved the family suite.

Awesome and welcoming staff, free nice breakfast and very clean room and swimming pool. No free parking for guests.

The only thing I missed when I booked was that you have to pay for parking.

We just stayed overnight, everything is good.

Superb

Charge you a lot for parking.

Breakfast Gate to pool was broken. The gentleman working Friday night, July 17th, around 4pm was rarely at the front desk.

Clean. Welcoming staff. Construction. Parking cost. Parking availability .

Good

The saving grace was the newly renovated room.

Breakfast was delicious and ample .The biggest set back for us leaving at 6.15 AM the staff were a bit mean in us trying to get a cup of coffee or food that was within our reach. It would not be so bad but we had a long journey ahead of us. The bedroom/living room was nicely laid out and to have a fridge was a bonus. Overall the windows did not offer good sound proofing which was a bit annoying. Better sound proofing for bedroom windows. The ice bucket lid was not washed as there was a big blob on it. A real turn off.

​No Room Access: Upon arrival, we were informed that due to ongoing construction, no room keys were available. For our entire three-day stay, we had to wait for a staff member to manually unlock our door every single time we wanted to enter our room. This was an unacceptable breach of basic hospitality and security. ​Broken EV Charging Stations: Prior to arrival, management confirmed that there were three working charging stations on-site. However, they failed to mention that the stations were completely broken. We left our vehicle plugged in for three hours only to find it hadn't charged at all, disrupting our travel plans. ​Disruptive Renovation Noise: The hotel was undergoing heavy renovations during our stay. The noise was unbearable, with non-stop pounding and drilling directly above our room throughout the day. ​We were completely blindsided by these conditions. Had we been notified of the lack of keys or the heavy construction beforehand, we would have booked elsewhere. Given the severe lack of basic amenities and peace, I am requesting a [partial/full] refund for our stay. I look forward to your prompt response and resolution.

The door keys were not working in any of the rooms so we had to have someone let us in initially. We had 5 people in the room so we did not need assistance after that.