Hampton Inn & Suites Lebanon

This property is showing its age by lack of basic upkeep and repairs. The carpets are torn and wrinkled in the entire hotel. The entire third floor smells like cat urine and the hallway carpets are trashed. The sofa in my room was covered in dark stains. The only positive thing to say is the hotel staff were friendly.

Wonderful room, very comfy bed and excellent staff

The staff was excellent and very friendly. The room was nice, but the bathrooms seemed a bit dated. The exercise room was a bit underwhelming as there were no treadmills and the weightlifting equipment was not in the best condition.

Exceptional

Just passing thru for a one-night stay. Hotel is showing its age, but it met our needs for the night. I was surprised to find out they accept dogs, but not cats. The website does not make that clear. We were told we needed to ask at each Hampton Inn location as their policy differs property to property. As this is a Hilton property, I would expect that their policy would be consistent for all of their hotels.

Exceptional

The entire staff was very courteous, helpful and just overall great. I did not like the price and I did ask for a accessible room because my nephew was in a wheelchair and he could not shower, nor close the bathroom door. So we had to go to family member's home in order for him to shower. Otherwise everything else was fine.

Very good

The shower was in desperate need of a good cleaning.

Location is perfect for getting to the race. In a good area for eating out. Room needed remodeled and cleaned better. We were on ground level the windows could use a tint so people in parking lot don't see directly in your room. Mold in the shower is not acceptable and the floors could be swept before people arrive . I wish I would have taken a few pictures to include but did not. If you had not reached out I would have never said anything. But since you asked a little paint on the the cabinet would not hurt and a new toilet.

Passable

I did everything the facility told me to do in order to modify my stay through booking.com they even approved it to be modified with booking.com just for them to tell me the day I arrived for my stay that they had put me down for a no show and they had no rooms available. I lost my money and had to book elsewhere last minute all because suddenly per the hotel they didnt allow modifications after they themselves spoke with booking.com and gave approval to modify my stay. I was told the only person who can refund my money is the manager whom never got back with booking.com or myself. I will NEVER in my life again book at a Hampton Inn. If only I had known the last minute hotel I found was not only gonna be cheaper but better as well I could've dodged this bs.

The room seemed to be dated along with the bathroom. While the room was not bad, it did need some remodeling.

Worn. Needs updating

Breakfast was good.

Great breakfast...sweet breakfast lady.

Needs updating

We asked the front desk if they could help make it right by moving us to another Hampton Inn, but they were unwilling to assist. Due to the condition of the room and lack of resolution, we chose to leave. Very disappointing experience, especially considering the expectations associated with the Hampton Inn brand.

Convenient location Room was in need of updating: needed the carpet stretched, mold on shower nozzle cleaned, ear swabs from last guest picked up, etc

Room wasn’t ready when we arrived at 5:30pm. The room we received was filthy and later changed to another room. Second room was more acceptable, but not for the money spent on the room.