Palazzo Belsanti

Gianluca and his sisters were wonderful hosts. The location was great with a lovely room.

The location is excellent: right near the old historical town. The hotel is very cozy. You feel there really as at home away from home. The staff is doing everything to make your stay pleasant and memorable. The breakfast included in the price is being prepared by your individual order. I do not recall something like that in other hotels. The hotel is owned by family and you get a genuine family treatment here. n/a

Friendliness of staff, cleanliness of rooms, location, breakfast, etc etc etc Loved everything about it!

It was beautiful, clean, spacious and wonderfully quiet even though it was in a very central location. Quick access to the old town as well as the bus and train stations. The staff was friendly with attention to detail and the owner was very responsive for any questions. Nothing, it was great!

Breakfast was perfect and good location More bigger shelf to put some cosmetics and towels around the basin.

Very good

Exceptional

Property is located very central to essential anything and everything there is to do in Lecce. The terrasse which houses the breakfast was also very neat and enjoyable to stay in the afternoon. Place was extremely clean, and such a comfortable bed. Lastly, GIANLUCA, was AMAZING. Such a great host, extremely knowledgeable and welcoming, an overall great person cannot recommend enough. Nothing negative to say..

Lovely old building just 200 mtrs from the old gate into the main town/shopping area. Great roof terrace continental breakfast was lovely… Gianlucca and sister , helpful and accommodating in every way. Room was spacious bright and clean. Bed comfortable a/c worked well. Small Cafe and drinks on doorstep! Minor point Shortage of electric plugs and no USB points….parking area opposite not secure… our car got dinged by some idiot reversing!

The location is good but doesn’t make up for Gianluca’s behaviour. Nice bedlinen but just one sheet. Nice towels Nice breakfast Women: don’t go to Palazzo Belsanti! Referred to as a misogynist in May 2024, unfortunately nothing has changed with Gianluca in June 2024. His deceitful and aggressive behaviour continues, like a Jeckyll and Hyde character, depending on if other people are around or not. By end of the first full day, I decided to ignore him so as not to give him head space. Reported to booking.com the day before I left. Having spoken to his sister about his behaviour morning I was leaving, as I dropped the keys on the table, relieved to escape. Gianluca asked to speak to me and I clearly said NO and continued to the lift. He followed me and blocked the exit to the lift! Trapped me!!! After a flustered moment, I told him “back off” as loudly as I could muster. He did. I then said “NO” was my answer and a very clear boundary. So I left, literally fighting for myself. Do NOT stay here. He is in stark contrast to the exceptionally kind and gentle Italian men I experienced in my travels from Turin down through Italy to Lecce. As for the rest: .Didn’t get room with balcony as booked .“Upgrade” to deluxe. Ie broken toilet, running continuously when flushed, broken seat, broken shower with door repeatedly hanging off and no cold water one evening. .No answer on either phones nor by message when called re bathroom problems. Also not contactable by book.com when I was on to them after updating them on the final shocking encounter. .Noisey airco/street/hallway . Security issue: large set of keys were left in door perpendicular next to mine from at least 2pm on my arrival back til after 6pm, allowing access to all rooms. .Informed day before I leave, no electricity from 8.30 next morning: no lift, no hot shower and airco and 29C by 8.30. Not even an apology offered though checkout is not til 10. Nearly 3 hours instead of planned less than 1 with no food/air co/shower/lift! Avoid, avoid, avoid Palazzo Belsanti if you are female. I asked via booking.

Spacious bedrooms, very clean, always bottles of water provided daily in the room. Friendly staff. No complaints

Great location on the edge of the old town with free on street parking. Interesting split-level room with spiral staircase. Breakfast was excellent with homemade treats. Large communial roof terrace available to relax. A small sofa downstairs rather than 2 chairs would make the room more comfortable. Air conditioning was a bit noisy to keep on at night.

Great host. Super location. Magnific breakfast Nothing…

Beds are comfortable, good wifi, air conditioning, nice shower - no elevator for heavy bags - giving a list of what we want for breakfast at 6pm check-in - the hotel doesn't have a receptionist, waited for 30 mins at check-in for manager to come receive us; manager no where to be found at check out, had to call ladies from the kitchen to check out - no buffet breakfast - no window in standard room - poor view from bathroom window that couldn't even lock - breakfast on the rooftop, too hot (30 degrees early in the morning) with canopy tent hitting guests because of the wind - no fridge in standard room

Gianluca was a great host. The rooms were so clean and comfortable. We are looking forward to stay here again.

The staff was amazing and the room was really nice - so happy that we chose to stay here for our visit in Lecce!

The hospitality from the team was outstanding. We were given an upgrade to a bigger room and it was very comfortable. The room had everything we needed and the breakfast was superb. The hotel room was very clean and cozy. We are definitely going back. Nothing in particular. We were highly satisfied with out stay.

The location is perfect for a visit to Lecce. It is located right outside the old part of town. It is easy to drive to the hotel and was not hard to find street parking nearby. It is just a few minutes and you are in the best part of Lecce.

breakfast on the roof top, staff very kind and helpful noisy air condition system, fortunately the weather was not cold