Hotel Grand Kumala

The location is fantastic & the breakfast was really good.

Beautiful grounds, 2 warm pools well maintained, good breakfast (7am-11am) included Nothing, I’ve stayed here numerous times over the years, this was another great stay. I even had a ground floor room near the street. I was concerned I’d hear noise, but I didn’t!! They actually had a thick solid sound proof door on the bathroom that blocked all noise. They also had nice blackout curtains so I could sleep in without sun light bothering my sleep (needed that for jet lag haha).

Location great and the beds were comfortable. Breakfast was nice. Tea and jug in the room would of been nice

No tv. In room

Property has two separate pools, attractive gardens, older style large bedrooms and price included breakfast. Overall very good

The hotel is great value for money. It's a basic hotel, and that's what we like. We like to base ourselves here, and then stay a night or two somewhere else. The breakfast is sufficient. The staff are friendly and always helpful. It's our second stay and we were very happy both times. Only a couple of things. The bed was hard and uncomfortable. Our door didn't have a lock, we had to shove a piece of wood under it at night to keep it closed.

Safety, staff and breakfast

Nothing

pools were phenomenal, and included breakfast was amazing! n/a

location every other think including breakfast

The grounds and pools are nice. The location is good. The internet had to be accessed by password constantly. There wasn’t enough bandwidth for everyone. The breakfast was basic. The rooms didn’t have kettles. Front end staff were not helpful.

The bathrooms could be better. They don't have good ventilation. It looks old. In one of the bathrooms we didn't have hot water. The towels were not so good.

The breakfast is meager, so most days I simply went to a cafe on the beach strip for breakfast. The whole hotel is old, and some parts of the bathroom are overgrown with rust or limescale.

Bathrooms in deluxe rooms need update.No kettle in room.

Bathrooms in the deluxe rooms need a revamp and a kettle in room would be great.Otherwise a great hotel.

Depending on the room you get, some older style or newer block by the pool, no jug in rooms

The room

Value and guest-focused service — other hotels should take notes. I’ve travelled the world several times, and I dont recall ever seeing 12pm check out and 1pm check in - awesome when you think of the usual 3pm check in and 10-11am check out. I only needed a room for one night, since my resort across the road couldn’t accommodate me for my final evening. While checking in, I noticed a couple starting their holiday had been mistakenly booked into a basic double room for the first night. I offered them my deluxe double — I was just after a quiet place to sleep before my 6am departure. The staff handled the switch effortlessly. No fuss, just friendly, efficient, and professional service. Everyone walked away happy. My room was older in style — traditional, but spacious and spotlessly clean. It had everything I needed for a comfortable night. The location was ideal: right in the heart of the action, yet surprisingly quiet and welcoming. Nothing

Relaxed, quiet, older clients Poor WiFi

Friendly staff good breakfast and beautiful garden well maintained