InTown Suites Extended Stay San Antonio TX – Leon Valley North

I had an incident that happen to me on May 18th, that involved the police. The following morning on May 19th, the manager comes to my door and tells me I was getting kicked out for that incident. I had nowhere to go, as I was from another state miles away. He did give me time to pack and vacate the property, but it was a bit intense to just kick me out and put me on the streets. No refund was provided and no cares whatsoever. So I highly DO NOT recommend this property at all to anyone. Find somewhere else to stay, that offers more for you and your family. You’d be much happier. TRUST ME!!!!!!

From check-in, my room had a strong cigarette smoke odor, even though management claimed no one smokes in the rooms. I have an allergy, and nothing was done to move me or fix the issue. The smell got into all of my belongings. Throughout my stay, staff knocked on my door daily for no valid reason, even after I asked not to be disturbed due to my work schedule. It was intrusive and unprofessional. The worst part happened on the day of checkout (3/30). Before my checkout time, staff entered my room without permission and removed my belongings while I was still an active guest. This is completely unacceptable. What made this even worse is that management did not even attempt to resolve anything—no apology, no accountability, nothing. It was made very clear they do not care about guests, only money. A formal complaint will be made regarding this experience.

Great services

Mgr is extremely helpful. Nice to see!

Wonderful

Really great and comfortable, services is only

Terrible

The handicap parking space should be in front of the room that has handicap facilities and not 2 doors down. Would have been nice to park in front of the room instead of having to walk as I use a walker and this was a big inconvenience for me,

I have reservations I did arive at 8 pm no reception I have to go to others hotel and there charge me no show I have to pay double for 1night and you have to clean your towel and bed sheets never herd of that before heard of that I.

management was great to me

On site laundry great manager

Room had been smoked in recently.

I don't know why but they are constantly checking on the room not a day went by they came to do something in the room I felt like I was being monitored I understand that they had problems before but I wanted to just have peace I keep a very clean place so I believe it still a choice to have housekeeping or not but there you have to have them clean when did it change that a customer was wrong not right all my years of retail the customer was always right.....

Bill is a friendly and professional general manager and the staff is nice too

Friendly when I first arrived, but after I complained about the constant noise, it fell on deaf ears. They never offered to move me to a different room. The room smelled bad. Not a place I'd ever return to.

Spotlessly clean. Amazing staff. Great location! They go above and beyond to make you feel at home!

Lots of places nearby for shopping and eating out. The room was comfortable. The overnight property manager was very nice and helpful; I got locked out once late at night. Will definitely stay again.

The lady at the front desk was rude. We never got housekeeping n the outside walk way smelled like urine!

I really like this InTown Suites. The manager, Bill, and his friendly staff always make you feel welcome. The location is very safe. A lot of traffic and if you come from the 1604 side, the light for the turn around time forever.....if it ever turn green. But that falls on the city, not the hotel. I've stayed at this location before and the cleanliness is always on point. Bill let's you look at your room before deciding to stay as well. That is the only hotel that has given me that option. Really makes you feel like they aren't just trying to get $. Him and his staff go far and beyond to make sure you have a great experience. I give them 5 out of 5 stars. Keep up the great work, Bill. Trust me, it is not going unnoticed!!

That it was close to restaurant and all kinds of business.