Best Western Southwest Little Rock

Drove through the parking lot and the hotel looked very unsafe. It was dark and there was hardly anyone there, I initially thought the place was closed. Because it was a safety concern I left and contacted Hotels.com to ask for a refund due to safety reasons. But the hotel denied the request. I would not recommend staying here if you have any concerns of your personal safety or your property (car).

Poor

The staff was great Na

Exceptional

The breakfast was better than expected. We were told it was a continental breakfast, but ended up with sausage, eggs, & biscuits. It was easy to access from the highway. The food was cold, but a microwave was available.

Service Nothing

The day shift desk manager was super sweet. She was super friendly at check-in and check-out. There was an issue that I reported to her, which the night shift desk manager didn't attempt to fix. She was apologetic and offered to correct the situation. We were finished with the business that brought us to town, so we didn't need the extra night we originally booked. She refunded the extra night along with a discount. The air conditioner in the room did not work. The refrigerator leaked. There was a towel in there to try to collect the water. The towel was completely soaked so it is unknown at how fast the refrigerator was leaking. The faucet in the bathroom sink was super loose and the drain was clogged. I reported all this to the evening shift desk manager. He did not try to offer a new room. He simply said "ok, I'll let them know."

Good

Superb

The staff was very nice and helpful. Room was great. And slept good. Would stay there again.

Exceptional

The staff was very nice and the room was clean! The area was a little sketchy, but not too bad.

Good

Front desk lady was super nice and friendly. Room was ok could use some new carpet was tore up going into bathroom. Breakfast was delicious.

parking

It’s close to everything Semi trucks parked where you can not see while driving out

Semi trucks parked where you can not see while driving out

Friendly, polite, easy to work with Location was good for access, questionable neighborhood.

Everything was as expected for the price.

Very nice people good quick nap was very helpful.