MainStay Suites Louisville Jeffersontown

Superb

Nothing Nothing had dog soil spots on bed skirt and mattress cover sheets were turned over so couldn't see the black dirty spots .blood splatters on pillows and cases on wall by bed ..got in late so didn't realize till next night when returned from hospital my daughter had heart attack so was away from roo most of the first two days .so my husband slept on this one spot was right under where his head was .the entire room wasn't cleaned floor had black sticky spots in kitchen all counter tops dirty with food and blood splatter ..chair had 3 huge pee shots under cushion..emailed even called desk no one responded to email and no one came to room to look .had to go buy sheets myself..then when was going to check out they played it off like we had dog and didn't tell them .I booked through booking .com was charged for dog so they straight lied on my booking profile .emailing corporate to get something done this was nasty to make us stay in room with blood and there was broken glass under sheets with blood .. unexceptionable in every way unsafe as well . Probably be contacting a lawyer as well..don't stay here smells like weed and they lie about everything there. Cabinets fridge bathroom filthy walls with dirt and blood and food all over them .DO NOT STAY Here Might Catch SOMETHING THEY DONT CLEAN AT ALL ..I'm going to doctor to be checked to be safe ..

Exceptional

Nice staff was about it. Smelled terrible or pet urine. Unruly guest and vagrants hanging around. Loud. Terrible experience and checked out early.

Nothing Loitering. Bags and trash bags on the lawn under the tree. Looks like prostitution not confirmed. They said they gave me a refund Friday. I still haven't received it. I believe them on that. I haven't received my refund.

Location The smell of cigarettes in non smokers room

Didn't have breakfast Hallways are extremely hot

Exceptional

Size of my room was good. Towels were very nice. This is an older property that has been updated but not very well. For example toilet seat was not the same shape as the toilet (round vs elongated), door in kitchen cabinet was broken, smoke alarm hanging from ceiling, door lock wouldn’t lock, tv in sitting room didn’t work, all the outside entrance doors were open so anyone could walk in without key and never locked because locking system for room key were not operating, coffee maker was placed above the cabinets and unless you were 7 ft. tall you couldn’t reach it without a chair to stand on and that chair was a broken office chair, room rates were good but not a good value.

Very good

The facility, room and parking lot were unacceptable. The AC worked well. The area of town, photos were not true to life, the parking lot had random people walking around. Many aggressive dogs barking

First of all went to check in and front desk worker tried to tell me I didn't have a reservation and they were booked solid. I did, in fact, have a reservation. When we got to our room, the door was open. Apparently you really had to close it firmly. Actual room was dingy and smelled like old cigarette smoke. Walls are paper thin, and spent the night under a room with squeaky springs that would stop for a slammed door then start up again. Not going to speculate on that. And no trash can in the bathroom which was weird. The AC worked and they allow dogs ($50 non-refundable deposit which was over-explained). I wouldn't stay there again.

The ability to bring our pets was great. Also, it was wonderful to have cookware and things for our kitchen area so we didn't have to pack anything. It aloud more room for our things in our car. The staff was extremely nice and helpful as well. There wasn't really anything we didn't like other than they no longer do any kind of free breakfast, but that wasn't anything that important for our family and our trip.

Was quiet during the day. I was in town for work and I sleep during the day. When I ordered door dash the front desk called and let me know it had been dropped in front of my door right away! The shower was a little hard to adjust. A fine line between scalding and cool but I figured it out. A little dated but well worth the price.

All the staff are so welcoming. There is no deposit unless you have pets. It's fairly quiet. Beds are comfy.

Passable

Best hotel in the area. Top notch hospitality!!

Very clean

Beds were very uncomfortable and the pillows also

The front desk staff was so friendly and helpful. The check-in process was quick and easy. It was a great location for going to the derby, bourbon tours and access to downtown. I would stay here again, basic clean hotel. Plenty of places to eat and easy access to interstate. Good value.