Country Inn & Suites by Radisson, Lubbock Southwest, TX

The hotel room was full of hairs, stained every where. It seemed to me that they never washed bedsheets. Using the same bedsheets for others guests which is discussing. Smells terrible. We did not stay that night. Since we complained at the front desk we decided to get our refund. They said we have do through hotel.come since we booked from their side. We did not get any refund. Very disappointed with this hotel. We do not recommend anyone at this hotel. When we ask for refund, they said this hotel has strict rules. We paid for one night for nothing. We never seen this kind of dirty and disgusting. I hope they can change soon their management how to ran business properly without disappointing their customers.

I’m not one to normally do this, but this hotel and the experience was horrible. I asked for my room to be clean for two days, it never got done. It was dang near impossible to get clean towels for a shower. I had to go buy my kids pool towels cause there was none available! The day of check out (today) we were asking for towels to shower and the cleaning lady started cussing at us, then walked out on her cleaning a room. Management was absolutely rude when we asked about a pair of $200 shoes that we accidentally left behind and just wanted to come back and get them. Sadly the front desk lady informed us that the manager never wanted to look and help. This could be an amazing hotel, they have a lot of fixing to do. I’ve never experienced anything like this!

The room was clean and comfortable, though the AC was off when we arrived. Once turned on, it took about 30 minutes to start cooling, which made us think it might be broken. A staff member explained that it takes a while to start, which was reassuring. Entering through the front door, the rug covering the tile floor appeared quite dirty. The side entrance floor seemed like it hadn’t been swept or mopped recently, perhaps only that morning, and the hallway floors showed signs of wear and could have used a cleaning. However, once in the room and with the AC running, the space was clean, functional, and served its purpose. The breakfast met expectations. We might or might not stay here again, depending on other options.

Well the for one the AC doesn't work though out the motel as well as in the room. Room had a weird smell with what looked like mold on the AC vent in the room. Curtins in the room had what looked like cheese all over them.

After we checked in and went to the room, we checked the room. (We always do this because we travel a lot!) the carpet looked like it hadn’t been vacuumed in a while. The night stand had hair on it. Under the tv stand there was a few pieces of trash. Over all it looked like it hadn’t been wiped or cleaned. When we brought to the attention of the staff, they were not very helpful. They did let us know they were all booked out so we couldn’t move. We just asked if someone could go in and clean while we were out of the room. They said they would try and see if someone could go and clean it. Upon returning, someone did in fact vacuum and wiped down most areas. Not all the trash was picked up but it was way better than we started off with. Unfortunately we will not be staying here again.

This place was filthy. Stains were on the pillow case and towels, the floor was disgusting, something was on the toilet, something was in the sink, and we couldn’t shower because it was so gross. We do not recommend staying at this hotel.

Staff responsiveness was a major issue. I needed an ironing board, but the one in the room had no cover and the surface was just bare, rusted metal — unusable and honestly a bit unsanitary. I called the front desk for help, and while the receptionist said they’d bring me a replacement, no one ever showed up. After waiting, I gave up and improvised by ironing my clothes directly on the bed, which thankfully got the job done, but it shouldn’t have been necessary. Small issues like this point to bigger problems with staff follow-through and general upkeep. Between the state of the room and the lack of service when I actually asked for help, I wouldn’t stay here again or recommend it to others.

Staff was friendly. The hallways were dirty and had stained carpet. The room had a torn curtain and dirty walls.

Good

This hotels been used hard. Needs a good update and cleaning.

The room was very clean and spacious. All the staff was nice and friendly. I definitely recommend staying here

Exceptional

Very convenient for us and we stay there at least 1 time per year All's well

Very good

Pleasant

Look up places you want to see and do!

Carpet throughout the property was disgusting. They only make beds if you have been there over 3 days and even when you are there that long they don’t want to give you extra towels. I was there 4 days with 3 people and we only had 4 towels and washcloths. When we asked for clean ones they didn’t want to give them to us. And if they did they wanted us to return our dirty ones first. The night shift staff was rude she dressed unprofessionally. I wish I could share photos of the filthy carpet, ripped up and molded shower curtain, broken closet door, and the curtains on the window that was missing one side.

Good

The cost The water pressure was low. The ice machine on the 4th floor wasn't working. When telling them the reply was they won't let us replace it.

Bad