Extended Stay America Suites - Huntsville - Madison

The overall look of the room was fine. The smell was bad in the elevator to the room, had to spray the room with deodorant to stay. Asked for blankets and didn't receive.

The room was exceptionally clean, the mattress was very comfortable. The air-conditioning is cool, but does not make the room very cold. You are able to hear the traffic through the windows if you’re sensitive to noise. Also, please read ahead and know that it is a grab and go breakfast, which is prepackaged danishes and coffee. Front desk person was very approachable and nice.

Very good

Real friendly and very well lit up outside. Nothing

It says breakfast but there is no breakfast unless you call 3 muffins, 5 granola bars and a few instant packs of grits and oatmeal sat out breakfast. They don’t offer juice or milk. Bottom line there is no breakfast false advertisement! They have vending machines where you can purchase soft drinks, juice and snacks and both machines stopped working during my stay. They are stingy with the towels, you have to drop off your towels at the front desk to get more, they allow people to smoke in front of the main entrance and someone was smoking marijuana in the parking lot in front of the entrance. The staff weren’t friendly one lady didn’t even look up when I went to check out. All she said to me was, “room number? And continued scrolling in her phone. They only clean every 8th day and you take out your own trash located at the end of each floor. There was already trash in my garage when I checked in, some stains in the refrigerator, a long hair in the tib, sticky finger prints on the microwave handle and my towels were a little damp.

Nice, clean and quiet will stay here again.

Exceptional

Very nice for the price. No hair dryer , phone cord was cut, and dirty rag left hanging over shower.

My only complaint was the included breakfast was a single muffin and a cup of coffee. Nothing else, no bagel, toast, cereal, waffle, juice, nothing, not even condiments for the coffee. Great experience tainted by the lack of a basic continental breakfast. If you’re not going to offer it, don’t advertise it.

we got to property and got our room, went to room and it was not cleaned yet. Got another room, and there was no soap, 2 towels when reservation was for 3. the breakfast was nutri grain bars and nothing else but coffee.

The special rate and cleanliness of the room taking use towels to housekeeping to get fresh ones

Gave me a handicap bathroom, which was a nightmare with young kids, dirty hallway floor- kids feet were black after a bath. Did not have coffee or cups for breakfast. Stained sheets

No Utensils in the kitchen.. No shampoo & hair conditioner in bathroom. No bread/ muffin/danish in breakfast lounge & coffee tastes like WATER!

Disappointing

Exceptional

It’s a clean place with nice and great customer service employees. What I don’t like is hearing footsteps in the middle of the night from the top floor.

Very friendly and very nice and clean Very friendly and very nice and clean

Pleasant

When I walked in I was waiting for someone to greet me about 10 minutes I walked out to get the rest of my luggage she still wasn’t there waited a few more minutes. She finally came and told us the elevator was not working and our room was on the 3rd floor. She tried to give us a double bed on the 1st floor when our reservation was for a queen. Bad business for the company they could’ve call the people with reservations ahead of time and then we could’ve went somewhere else. Got to the room it was a dead bug hanging from the wall. Bathroom door didn’t want to close it was hard to close it. The bed was squeaking everytime we moved and the pillows were so soft we had to fold them to get comfort. I was traveling to Huntsville/Madison because my sister had surgery and this stay was not pleasant. I was at the hospital all morning and want get some rest but this hotel was not it. The front desk person who I think she was saying she was the DSM need to do better with managing that hotel.

Exceptional