Holiday Inn Express & Suites Mansfield by IHG

Very pleasant stay and clean room

Most of the staff were very friendly and breakfast was great. I loved the automatic pancake maker. The rooms were clean and I loved the Dove shampoo, conditioner, and soap. We had a king size bed but it was very hard and uncomfortable but our last night we slept on a queen bed and it was much more comfortable. We were asked to not log into our own streaming services so we just watched the satellite channels available until the storm came in the evening. After that the satellite wasn’t working so we couldn’t finish watching the movie we started. Also the hot tub was barely warm. Over all our stay was pretty good and I would recommend for a short stay.

Good overall but has issues with keycards unlike any previous place i seen

wasn't a good stay, reserved a 2 bed room, got a one bed room. bathtub leaked, ports in room didn't work, not all the lights worked. a/c barely cooled room. Towels smelled gross.

Nice clean great location nice breakfast Hot tub down

Convenient and clean Shower. Water would wet floor and I requested a floor mat but didnt receive.

Dining room and fitness room great My room felt damp and kind of mildewy.

The building and rooms are pretty run down. The pool room had a weird smell and the hot tub was luke warm. For the price, it definitely disappointed.

The room had a window blocked totally by the entrance as if room has no window. Tried to change and couldn’t knowing I had the booking a week ago The pancake machine was broken for breakfast The carpet was not very clean and you can see some small pieces of trashed around the edges and corners

Conveniently located, clean facilities, good hot breakfast. Room was very loud, could hear people from all directions though the night and early morning. Hot tub was lukewarm warm at best.

There was rust everywhere. Door jambs pool fixtures. Also in the rooms. Bathrooms etc.

The staff was friendly, location was very close to the gym we were playing at, rooms were cleaned daily, and the breakfast was great!

Hotel staff is rude. First they charged my card $25 incidental fees before I even stepped foot on the property… hours before check-in. Then when I checked in they charged me $25 per day for incidentals so if you are staying multiple days be prepared to be charged separate $25 incidentals fee for each and every single day you stay. They don’t tell you about the daily incidentals fee they just charge it to your card - then they get mad and are rude when you ask why you’re being charged. They also retain the fees they didnt tell you they were charging you for 3-5 business days after you check out. Management does not respond to questions or complaints and will not speak with customers. Staff is rude and corporate customer service passes the buck back to the hotel but management doesn’t speak to customers.: Breakfast is mostly carbs and poorly prepared watery eggs and watery gravy. There were crumbs around the cabinet in our room, trash in the bed. The TVs take 2 remotes, one to turn it in and operate the sound, the 2nd one to change the channel. The hot tub was murky and poorly maintained. IGH and Holiday Inn do not care and do nothing to resolve any issues that arrive.

The staff was great.

Peaceful stay, very accommodating

Everything was close by, easy to get to. Room was super clean, no issues.

Great location and friendly staff!

It was nice.

The room was clean, the staff was nice, and they had a great breakfast!

It was clean and the staff was available The amenities advertised weren’t available