Fairfield Inn & Suites by Marriott Memphis East/Galleria

The hot tub wasn’t working

Breakfast was missing the waffle maker, and buscuits.

Everything was very good except the shower did not get hot enough

The room was clean I could get no towels, the mattress were too soft my I was in pain all while I was there because of the bed too low and no hot water and one of the house keeper was rude I will not be back; the pool was out and the hot tub my getaway was not so good I was disappointed ☹️

Parking limited. Hotel being remodeled eith room upgrades not working in regards to bedside lights not working, bathroom lighting insufficient for size of bathroom and no bedside alarm clock available. Room was clean.

Exceptional

My biggest complaint is that it only had 4 working channels and it was loud

Place appeared to be renovating. Stuff not working, smelled like mildew. I would not stay again

The hotel was under renovation. The fitness center, swimming pool and ice makers were not working. When we arrived the phones were not working either. You can see where they had discarded old mattresses and furniture on the side from our window. The continental breakfast was good with a variety of options and cleaning and wait staff accommodating.

We had a medical emergency and attempted to cancel our reservation for DAYS but we were never able to reach anyone at this property. We ended up paying for rooms that were unable to be used. Total ripoff.

The TV said it needed to be configured for its time, so I had to spend several minutes understanding how to deal with it. Other than that, a very good stay.

Passable

Disappointing

We had stayed at this location in the past and it had been a very nice hotel. Very disappointed at what happened that evening and what this hotel has become. We have trusted Hotels.com listings and use this app on most of our travels. Now we are unsure whether we should continue to do so. Also we should not be charged for this room as the hotel was unsafe and should not have been listed on your site.

Superb

Dirty room

No

Property was old and not well taken care of. I could see mold in the grout in the bathroom. Some of the tile was coming off the wall near the floor. Weird smell, like trying to cover up smoke smell.

First, the pool area is very unappealing. The caution tape everywhere is a turn off. The rust on the door makes customers don't want to go in. The so call breakfast is nothing like the pictures that are in the breaking area. The carpet on the first floor by the elevator needs to be chaged. The elevator floor was disgusting but the yried to clean it. The rust on the bathroom door in room 327 needs to be cleaned. The mold in the shower on the left side on the ceiling needs to be cleaned. The smell when you walk in the doors by the front desk is foul. The sheets on the bed made me itch. I'm thinking they was changed from the stay before me. I had to sleep in my own bedding that I bought from home. The last but not least. Why is room 327 door sign is a piece of blue painters tape. I have pictures of everything that I mentioned.

It was close to my family residence. The place smells like mold , the pool area was dirty and the hot tub was broke it needs to be closed down and cleaned thoroughly get that mold smell out the pool area and the hotel . I was really disappointed my daughter got a rash from the water