Holiday Inn Express & Suites Phoenix - Mesa West by IHG

Front desk lady was very friendly & great customer service skills. Checked me in quickly & easy. The property was clean outside. The room was clean to my standards. Nothing wrong with.

Clean rooms, friendly staff and breakfast is included.

Superb

From the moment we walked into the lobby, we were greeted in such a friendly warm manner, and the woman was so quick and efficient to get everything checked in and settled for us. The lobby was spacious and calming, but it was the staff that made all the difference. I wish I could remember her name, but she was so good about making sure we had a room on the first floor she thought of everything before we even arrived because I had two of my grandkids with me. She thought of everything ahead of time that I really appreciated. We were close to the pool close to the lobby. It was great. The breakfast was really good. There were a lot of choices and everything was top-notch plus as a bone as they had really great coffee machines in the lobby with various flavors for creamers that was available 24 /7. I have to travel again in July and I’m gonna be staying there again. The pool was a little on the smaller side, but it was great because we had it all to ourselves two times we went in the pool was clean and well cared for the hot tub was at a perfect temperature. It made for a very enjoyable experience and our beds were very comfortable. Rooms were clean and well stocked, I was very impressed with the entire stay. Even the staff member on our second day was very friendly and helpful and courteous.

Great property great stay.

The staff was awesome, our card key to the room would stop working. We changed keys like 4 times. Room 209 the ac unit is extremely noisy. The staff puts us in another room.

Great inexpensive place to stop.

Everything was good except the bathroom. The bath top was very slippery and hard for seniors to stand in. My husband hard to hold onto the handicap bar the entire time while showering. Also, you need to update the toilet since it sits so low it is difficult for seniors to get up off of it.

Great comfortable stay. Breakfast was great, with hot food and good choices. Beds were comfortable,rooms nice and clean. Would definitely stay here again when in town.

Also, when utilizing the elevator after going to the pool area, I had gotten stuck between floors briefly. The staff had told me that they just got the elevator fixed. Apparently not well enough. The room was in good condition and the breakfast was the typical continental style. It was really just the minor issues at the pool and the little scare in the elevator that, with some attention to details by the staff and company, would make this place pretty nice.

Clean room, great staff, perfect for business

we enjoyed our stay was relaxing and quiet, loved it

quiet with high ceilings on 3rd floor room.

0

I was charged for a king bed and was given a full

Breakfast was good 👍

Definitivamente no recomendaría este hotel para nada, llegamos las puertas y no se abren las Lightning Door. Tienes que pararte directamente al sensor para que se abran. El staff no habla casi inglés son indios y tienen un acento bien marcado que ni siquiera yo lo puedo entender segundo, el hotel huele a viejo tercero el elevador dura horas y solamente hay un elevador para todo el edificio tercero llegamos a la habitación o a los pasillos, huele a cigarro y a marihuana. Cuarto entramos y la manija de la puerta estaba toda grasosa, no sé de qué llegamos y olor a cigarro y a marihuana adentro del cuarto revisamos el baño y las camas y había pelo negro y como de perro también así como en el zinc en el lavabo y en el baño habían limpiado, pero la carpeta huía muy feo. Una mala experiencia en ese hotel no se los recomiendo. Tengan cuidado porque no les van a devolver su dinero Dinero si lo agarran por medio de Expedia, porque no es reembolsable.

Breakfast was a little bland, eggs and potatoes needed seasoning.

Shops nearby. Hotel is in a busy area so there’s a bit more noise from traffic.

Great breakfast, nice room. Good staff except for guy with headphones at front desk.