W Mexico City

The location was great. The rooms are dated, the hotel is not well maintained, with holes and cracks in the walls and structure. At $650 per night, the experience was a major disappointment.

Breakfast was good

Nothing. Service. abismal. Also fraudulent bookings made by this hotel and their staff seemed reluctant to help in any way.

We stayed at the W Hotel from April 17 to April 22, 2026. The hotel is located in Polanco, which is one of the best and safest neighborhoods in the city. While the room had a nice view, it was generally dim and, despite being presented as “designed,” it felt quite mediocre. In my opinion, it was not worth the price charged. Moreover, even at the reception of a hotel like W Hotel, it was surprisingly difficult to find staff who could speak English. As for the concierge, it felt as though everyone was new to the city; they were unable to provide clear or reliable answers to even basic questions.

Exceptional

Very good

Nothing ... excellent hotel...

Passable

The night before our arrival,...

Superb

Location All good

Location On arrival I was offered to upgrade at a high floor for an extra fee. They did not disclose that 24th floor was right underneath an event room which was extremely noisy and furniture was moved very late at night 11pm to 1am. There was also construction site or some major repair on the 25th floor in the staircase shaft that they even denied hapenning when I called to inquire what was hapenning to make such tremendous noise well into midnight. Nobody would pick up the internal phone and I had to call the external hotel line using my mobile. They even pretended that there might have been an issue with the phones instead of admitting that they simply don’t pick up calls from hotel rooms. Only the concierge desk worked well once you approached the desk. Again it was impossible to get through to them via an internal call.

It was very clean and great bed

Bad

Exceptional

The location, service, and quality of breakfast are the main positives. Hotel is in a area full of restaurants and very close to the park. All staff were very attentive, especially at breakfast area (Carlos, Delia, Daniel, Ismair, etc). Quality of the breakfast was very good as well - diverse and tasty. There is only one restaurant for dinner, compared to the other local hotels with many. To make matters worse, the restaurant is almost open air with the glass window and "tarp" blocking some of the air and cold, but not all. I disliked so much that went out for dinner every night. Cold ambience that makes your food cold fast?! Nope. Additionally, the menu is very short. Even worse for room service choices. Room decoration is up to taste, but not my prefered.

Superb