Hampton Inn Southlake

Ok

However, the staff was great, the hotel upkeep was good, it just didn’t have the modern look of the Hampton Inns I’ve frequented.

The southlake area is full of restaurants, and there's also plenty of places to shop nearby. Anything that you need can be found within a 2-mile radius...Really good location.

Property was ok for a one night stay. Was clean.

This Hampton Inn is not as modern as the ones I have stayed in. The lady who checked me in was very nice. The room was ok. My only complaint is the toilet seat is too low. I felt like I was using a child’s toilet. Unfortunately, that is the case in all of the rooms. I hope they will consider this should they consider renovating this hotel.

El recepcionista , muy atento y dispuesto a apoyarnos ; excelente servicio

Everything was good I plan on coming back again and will tell everyone to come to the hotel

The place was quiet and clean and the breakfast was amazing. The staff was very friendly and helpful. The room was clean and detailed for our needs and comfortable.

Arrived to the hotel hours after my reservation and got to my room to the room not being cleaned.

N/A

Breakfast was gone fast, did not eat the 3 days we were there. Busy hotel.

Pool was closed. Property a bit out dated. Stay was great overall.

Its was okay

Stay was good. Breakfast was not good. Wish they had a better variety

Clean rooms just the building is a bit old

Everything was professional and nice

Room was clean and staff helpful. Breakfast was excellent.

I booked the reservation late Sunday evening when I realized reaching our original destination was not going to be possible. When I finished my work assignments, it was :3:30AM. I then called the hotel to let them know I was coming, but would be a really late check-in, which would be around 4AM. I was told at 3:35AM that the books for the previous day were closed, and audit had already been run, and I was marked as a no show, DESPITE THE FACT THAT THE ROOM HAD ALREADY BEEN PAID FOR. While on the phone, I was told there was nothing that could be done to provide a room for me that evening, again, despite the fact that it was already paid for, I then called the Hilton 800 number and was told that it was an Expedia issue. I called Expedia and talked for :20 minutes about the issue. Meanwhile, when I arrived at the hotel, the main entrance was locked and when I hit the service button beside the door, I got no response. There was no way for me to enter the hotel. With no other option, I left and proceeded on my drive home, despite the fact it was 4AM. Then about 4:45, Expedia said it had contacted the hotel and the front desk person miraculously made a room available for me to check in. Problem was, I was :45 minutes down the road and was unable to turn around. The process took two hours which is ridiculous, especially at that hour. I did not use the room because it was not available when I arrived and there was no indication that it would be. Therefore, a refund is requested.

Everything was great. Glad we stayed there

Breakfast wasn’t anything to brag about . Sausage seemed like it was left over from days before , nothing really fresh . I would rate breakfast at a 5 at best . Parking was challenging - they allow semi trucks to park in the front lot taking up multiple spaces for regular cars . I think the main issue I had with our stay was We had a situation our first night with one of my grandchildren and we needed the bedding changed . I spoke directly to the house keeping that we’re doing rooms that morning , she said they would take care of it . We left for the day - came back late that night , nothing done . Honestly just let it go to see if maybe next day it would be taken care of . Nope . Had to pull a sheet and thin cover to use on the bed for the rest of our stay . In fact we had zero service in our room for three days . No towels no nothing . Now to be fair I’m not sure if they were supposed to service the room at all during our stay or not. I’m not sure of what the hotel policy is. But when I asked directly to one of the staff and she tells me they would take care of it, especially when they’re standing right outside my room I would assume it would be taken care of, but it wasn’t Now at the end of the day , i’m not a review kind of guy or one to really complain too much but I think a honest assessment is only fair . Not only for the owners of the chain, but for any future guest.